Status

All Systems Operational

Europe Operational
WEB Application Operational
EDI Processing Operational
SCEM Processing Operational
EDI communication - FTP Operational
EDI communication - OFTP2 Operational
EDI communication - SFTP Operational
EDI communication - AS2 Operational
EDI communication - HTTP Operational
EDI communication - SMTP Operational
EDI communication - Webservice Operational
AX4 Mobile Operational
Service Monitoring Operational
AMER Operational
WEB Application Operational
Webservice Operational
EDI communication - SFTP Operational
APAC Operational
WEB Application Operational
Webservice Operational
EDI communication - SFTP Operational
Middle East Operational
WEB Application Operational
Webservice Operational
EDI communication - SFTP Operational
Demo Operational
WEB Application Operational
EDI Processing Operational
SCEM Processing Operational
Service Monitoring Operational
EDI communication - FTP Operational
EDI communication - OFTP2 Operational
EDI communication - SFTP Operational
EDI communication - AS2 Operational
EDI communication - HTTP Operational
EDI communication - SMTP Operational
EDI communication - Webservice Operational
Support Operational
Support Center Operational
Hotline Operational
Case Management Operational
Supply Chain Suite (SCS) Operational
Supply Chain Suite (SCS) - Cloud instance Operational
Analytics Operational
WEB Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Decommissioning of FTP DEMO Protocol for Electronic Data Exchange Aug 4, 2026 08:00-08:30 UTC

Dear Valued Customer,

we would like to inform you about an important upcoming change to the electronic data exchange protocols used within our services.

As part of our ongoing transition to more secure, cloud-supported technologies, the FTP protocol will be disabled in the DEMO environment on August 4, 2026, at 08:00 AM UTC.

For the FINAL environment, FTP will not be disabled on that date.
Instead, we will conduct a thorough verification to ensure that all customers and their active FTP connections (in both DEMO and FINAL) have been successfully migrated to secure, AWS-supported protocols to avoid any disruption on FINAL environment.

Once we can confirm that FTP is no longer in use, the protocol will also be deactivated in FINAL.
The exact date and time will be communicated via Trust as soon as possible.

________________________________________

Scope of this change:

This applies to all data transfers where Siemens:
• operates as an FTP server, or
• connects to customer FTP servers.

Both inbound and outbound data transfers are affected.

Specifically, this impacts connections to and from our FTP servers:
• FINAL system: ftp2.ax4.com / 194.153.114.150 / Port 21
• DEMO system: ftpdemo2.ax4.com / 194.60.78.110 / Port 21

Over the past months, we have proactively contacted customers with active FTP connections through our Case Management System to support a timely migration to alternative protocols.
Therefore, we do not expect any data loss or connectivity issues.

If you have not yet responded to our requests about FTP Migration, we kindly ask you to contact us immediately via your open case to ensure a smooth transition.

________________________________________

Background:

FTP is an outdated and insecure protocol and is not supported within AWS environments.
As part of our cloud migration from on-premises systems to AWS, we are adopting secure alternatives such as SFTP, AS2, and HTTP.

Please note that the DEMO on-premises environment for SFTP, AS2, and HTTP was already decommissioned on June 23, 2026.
For OFTP2, the DEMO on-premises environment will be decommissioned from 18 August 2026 at 05:15 AM UTC (07:15 AM CEST).
Migration planning and implementation for the FINAL environment will follow shortly.

We are managing this transition with the highest level of care and diligence to ensure a smooth migration without service interruptions.

If you have any questions or require support during the migration, please do not hesitate to contact us.

Lastly, we strongly recommend subscribing to “https://trust.ax4.com/” (free of charge) if you have not yet done so.
Additionally, please inform your third-party partners and service providers so they can also subscribe and stay informed.

Kind regards,
Your Support Team

Posted on Jun 29, 2026 - 11:06 UTC

AX4 Demo System Upgrade – Required IP/FQDN/Certificate Updates for Your OFTP2 Connections Aug 18, 2026 05:15-05:45 UTC

Dear Valued Customer,

Due to upgrade of computing environment, IP addresses, FQDNs, and certificates used for communication over AX4 Demo EDI OFTP2 protocol will change.

Incoming Connections (Your systems → AX4 Demo)

Current IP address: 194.60.78.116
Current FQDN: oftp2demo.ax4.com
New dynamic IP addresses: 3.77.65.76, 63.181.46.53
New FQDN : edioftp.demo.ax4.com
________________________________________

Outgoing Connections (AX4 Demo → your systems)

Current IP address: 194.60.78.116
New static IP addresses: 18.156.125.171, 52.58.217.113
________________________________________

All other connection parameters (e.g., ports, credentials, authentication methods) remain unchanged.

The new path will be available from 18 August 2026 at 05:15 AM UTC (07:15 AM CEST) and at the same time the old path will be deactivated.

ACTIONS REQUIRED
• Please ensure your firewall rules permit access to listed FQDN and IP addresses.
• Update connection configuration with new FQDN.
• Update with new certificate (see links below).
• Notify all customers who exchange EDI messages via OFTP2 with AX4 Demo about these changes.
IMPORTANT NOTES
• Be adviced that IP addresses of AX4 OFTP2 Server may change periodically, and FQDN may resolve to multiple IP addresses.
• If you use IP addresses in your configuration, update to use FQDN instead.
• Please do not block access to the old/current FQDN or IP address before the date listed.

Download link to our new certificate and related chain certificates:
https://ax4.com/ax4/certificates/2027/edioftp.demo.ax4.com-bundle.crt.txt
https://ax4.com/ax4/certificates/2027/edioftp.demo.ax4.com.crt.txt

If you need additional support or have any concerns with this activity, please contact our AX4 Support Team via the Support Center.

Thank you for your cooperation!

Kind regards,
Your AX4 Support Team

Posted on Jun 17, 2026 - 11:49 UTC

AX4 Final System Upgrade – Required IP Address Updates for Your OFTP2 Connections Sep 1, 2026 05:15-06:15 UTC

Dear Valued Customer,

Due to an upgrade of our computing environment, the IP addresses used for communication over the AX4 Final EDI OFTP2 protocol will change. The FQDN (oftp2.ax4.com) and the certificates used will remain unchanged.

Incoming Connections (Your systems → AX4 Final)

• Current IP address: 194.153.114.148
• New dynamic IP addresses: 18.159.3.224, 63.183.13.43
• FQDN: oftp2.ax4.com (remains unchanged)

________________________________________

Outgoing Connections (AX4 Final → Your systems)

• Current IP address: 194.153.114.148
• New static IP addresses: 3.69.149.145, 18.194.46.2

________________________________________

All other connection parameters (e.g., ports, credentials, authentication methods) remain unchanged.

The new path will be available from 1st September 2026 at 05:15 AM UTC (07:15 AM CEST) and at the same time the old path will be deactivated.

________________________________________

ACTIONS REQUIRED

• Please ensure your firewall rules permit access to the new IP addresses listed above.
• Notify all customers who exchange EDI messages via OFTP2 with AX4 Final about these changes.

IMPORTANT NOTES

• Please be advised that IP addresses of the AX4 OFTP2 Server may change periodically, and the FQDN may resolve to multiple IP addresses.
• If you use IP addresses in your configuration, please update to use the FQDN instead, if not already done.
• Please do not block access to the old/current IP address before the date listed.

________________________________________

If you need additional support or have any concerns with this activity, please contact our AX4 Support Team via the Support Center.

Thank you for your cooperation!

Kind regards,
Your AX4 Support Team

Posted on Jul 07, 2026 - 12:46 UTC

AX4 Final System Upgrade – Required IP/FQDN Updates for Your SFTP Connections – Start of Transition Period Sep 3, 2026 06:00-06:30 UTC

Dear Valued Customer,

As part of an upgrade to our computing environment, the IP addresses used for AX4 Final EDI SFTP communication will change. Please review the details below and update your configurations accordingly.
________________________________________

Incoming Connections
(Your systems → AX4 Final)
• Current IP: 194.153.114.149
• Current FQDN: sftp.ax4.com
• New dynamic IP addresses: 18.193.194.113, 3.126.212.243
• New FQDN: edisftp.emea.ax4.com

________________________________________

Outgoing Connections
(AX4 Final → Your systems)
• Current IP: 194.153.114.144
• New IPs: 3.69.149.145, 18.194.46.2

________________________________________

Transition Timeline
• New route available from: 3 September 2026 – 06:00 AM UTC (08:00 AM CEST)
• Old route will be deactivated: 13 October 2026 – 08:00 AM UTC (10:00 AM CEST)
During the transition period, both old and new addresses will remain operational.
All other connection parameters (e.g., ports, credentials, authentication methods) remain unchanged.

________________________________________

Required Actions - Please complete the following steps during the transition period:
• Ensure your firewall rules allow access to the new FQDN and IP addresses.
• Update your SFTP configuration to the new FQDN.
• Inform any of your customers who exchange EDI data with AX4 Final SFTP about these changes.

________________________________________

Important Notes
• IP addresses may change over time, and the FQDN may resolve to multiple IPs.
• If your configuration currently uses fixed IP addresses, we strongly recommend switching to the FQDN to avoid future interruptions.
• Please do not block access to the old/current FQDN or IP address before the deactivation date.

________________________________________

If you require support or have any questions regarding this change, please contact our Support Team via the Support Center.

Thank you for your cooperation!

Kind regards,
Your Support Team

Posted on Jul 07, 2026 - 12:41 UTC

AX4 Final System Upgrade – Required IP/FQDN Updates for Your HTTP Connections - Start of Transition Period Sep 3, 2026 06:00-06:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jul 07, 2026 - 12:42 UTC
Scheduled - Dear Valued Customer,

As part of an upgrade to our computing environment, the IP addresses used for AX4 Final EDI HTTP communication will change. Please review the details below and update your configurations accordingly.
________________________________________

Incoming Connections
(Your systems → AX4 Final)
• Current IP: 194.153.114.142
• Current FQDN: b2b.ax4.com
• New dynamic IP addresses: 63.183.9.102, 3.123.57.109
• New FQDN: ediechttp.emea.ax4.com

________________________________________

Outgoing Connections
(AX4 Final → Your systems)
• Current IP: 194.153.114.142
• New IPs: 3.69.149.145, 18.194.46.2

________________________________________

Transition Timeline
• New route available from: 3 September 2026 – 06:00 AM UTC (08:00 AM CEST)
• Old route will be deactivated: 13 October 2026 – 08:00 AM UTC (10:00 AM CEST)
During the transition period, both old and new addresses will be operational.
All other connection parameters (e.g., ports, credentials, authentication methods) remain unchanged.

________________________________________

Required Actions - Please complete the following steps during the transition period:
• Ensure your firewall rules allow access to the new FQDN and IP addresses.
• Update your HTTP endpoint configuration to the new FQDN.
• Inform any of your customers who exchange EDI data with AX4 Final HTTP about these changes.

________________________________________

Important Notes
• IP addresses may change over time, and FQDNs may resolve to multiple IPs.
• If your configuration currently relies on IP addresses, we strongly recommend switching to FQDN to avoid future service disruptions.
• Please do not block access to the old/current FQDN or IP address before the deactivation date.

________________________________________

If you need additional support or have any concerns, please contact our Support Team via the Support Center.

Thank you for your cooperation!

Kind regards,
Your Support Team

Jul 07, 2026 - 12:40 UTC

AX4 Final System Upgrade – Required IP/FQDN Updates for Your AS2 Connections - Start of Transition Period Sep 3, 2026 06:00-06:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jul 07, 2026 - 12:42 UTC
Scheduled - Dear Valued Customer,

As part of an upgrade to our computing environment, the IP addresses used for AX4 Final EDI AS2 communication will change. Please review the details below and update your configurations accordingly.
________________________________________

Incoming Connections
(Your systems → AX4 Final)
• Current IP: 194.153.114.151
• Current FQDN: as2.ax4.com
• New dynamic IP addresses: 63.183.9.33, 3.69.85.0
• New FQDN: edias2.emea.ax4.com

________________________________________

Outgoing Connections
(AX4 Final → Your systems)
• Current IP: 194.153.114.151
• New IPs: 3.69.149.145, 18.194.46.2

________________________________________

Transition Timeline
• New route available from: 3 September 2026 – 06:00 AM UTC (08:00 AM CEST)
• Old route will be deactivated: 13 October 2026 – 08:00 AM UTC (10:00 AM CEST)
During the transition period, both old and new addresses will remain operational.
All other connection parameters (e.g., ports, credentials, authentication methods) remain unchanged.

________________________________________

Required Actions - Please complete the following steps during the transition period:
• Ensure your firewall rules allow access to the new FQDN and IP addresses.
• Update your AS2 connection configuration to the new FQDN.
• Inform any of your customers who exchange EDI data with AX4 Final AS2 about these changes.

________________________________________

Important Notes
• IP addresses may change over time, and the FQDN may resolve to multiple IPs.
• If you currently rely on fixed IP addresses, we strongly recommend switching to the FQDN to avoid future service interruptions.
• Do not block the old IP/FQDN before the official deactivation date.

________________________________________

If you need further support or have any concerns, please contact our Support Team via the Support Center.

Thank you for your cooperation!

Kind regards,
Your Support Team

Jul 07, 2026 - 12:38 UTC
Jul 14, 2026

No incidents reported today.

Jul 13, 2026
Completed - The scheduled maintenance has been completed.
Jul 13, 08:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 05:00 UTC
Scheduled - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 2 hours during the announced time period.


Your Support Team

Jun 26, 12:22 UTC
Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026
Completed - The scheduled maintenance has been completed.
Jul 10, 21:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 19:00 UTC
Scheduled - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 30 minutes during the announced time period.


Your Support Team

Jun 26, 12:21 UTC
Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026
Completed - The scheduled maintenance has been completed.
Jul 4, 21:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 18:00 UTC
Scheduled - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 2 hours during the announced time period.


Your Support Team

Jun 26, 12:20 UTC
Jul 3, 2026

No incidents reported.

Jul 2, 2026
Completed - The scheduled maintenance has been completed.
Jul 2, 21:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 20:01 UTC
Scheduled - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 1 hour during the announced time period.


Your Support Team

Jun 26, 12:20 UTC
Completed - The scheduled maintenance has been completed.
Jul 2, 05:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 05:15 UTC
Scheduled - Dear Valued Customer,

Due to upgrade of computing environment, IP address used for accessing AX4 website will change and it will be dynamic.

The replacement will take place on 2nd July 2026 at 05:15 AM UTC (07:15 AM CEST). There will be no downtime of AX4, however, you may experience a session loss and be prompted to log in again after switch occurs.

Current IP address: 194.153.114.214
New IP addresses: 3.127.179.225, 63.186.56.67 (note that this IP address might change with time)
FQDN (remains unchanged): ax4.com

There are no actions required on the customer side as only the IP address changes under the domain name.
If you need additional support or have any concerns with this activity, please contact our AX4 Support Team via the Support Center.

Thank you for your cooperation!

Kind regards,
Your AX4 Support Team

Jun 17, 11:52 UTC
Jul 1, 2026

No incidents reported.

Jun 30, 2026
Completed - The scheduled maintenance has been completed.
Jun 30, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 16:00 UTC
Scheduled - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 1 hour during the announced time period.


Your Support Team

Jun 26, 12:19 UTC
Completed - The scheduled maintenance has been completed.
Jun 30, 05:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 05:15 UTC
Scheduled - Dear Valued Customer,

Due to upgrade of computing environment, IP addresses used for incoming AX4 webservices will change.

Current IP address: 194.153.114.154
New IP addresses: 3.68.140.168, 18.158.90.7
FQDN (remains unchanged): webservice.ax4.com

The replacement will take place on 30 June 2026 at 05:15 AM UTC (07:15 AM CEST). There will be no downtime of AX4 webservices.

ACTIONS REQUIRED

• Please ensure your firewall rules permit access to listed FQDN and IP addresses.
• After migration, IP addresses may change periodically, and FQDN may resolve to multiple IP addresses.
• If you use static IP addresses in your configuration, please update to use FQDN instead.
• Please do not block access to the old/current FQDN or IP address before the date listed.

If you need additional support or have any concerns with this activity, please contact our AX4 Support Team via the Support Center.

Thank you for your cooperation!

Kind regards,
Your AX4 Support Team

Jun 17, 11:54 UTC