As part of our commitment to ensuring system reliability and business continuity, we will be conducting our annual failover test for the AX4 platform.
AX4 system may experience limited or no availability for maximum 12 hours during the announced time period
What This Means: This essential maintenance helps us validate our disaster recovery procedures and ensure the highest level of service reliability for your business operations.
Recommended Actions: • Please plan your business activities accordingly • Save and complete any critical transactions before the maintenance window • Download any essential reports in advance
We apologize for any inconvenience this may cause and appreciate your understanding. Our technical team will work to minimize the system downtime.
we would like to inform you about a recent technical issue that temporarily affected EDI communication on our AX4 demo system.
Between 13:53 and 14:20 (UTC) today, our SMTP, OFTP, and FTP/SFTP servers experienced a temporary disruption. The investigation began promptly at 13:57 (UTC), and all impacted services were fully restored by 14:20 (UTC). After confirming system stability, the situation was officially resolved at 14:29 (UTC).
Please note that this message is for your information only—no action is required from your side. We sincerely apologize for any inconvenience this may have caused and thank you for your understanding.
If you have any further questions, feel free to reach out to our support team.
Completed -
The scheduled maintenance has been completed.
Jul 7, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 06:00 UTC
Update -
Dear AX4 Platform Users,
We would like to inform you about an upcoming routine patch (codename: M1) that will be applied to the AX4 platform. This hot patch is part of our standard system maintenance procedures to ensure continued optimal performance and security.
Patch Schedule: • DEMO System: Monday, June 30, 2025 • Production Systems: Monday/Tuesday, July 7/8, 2025
What to expect: The patch is designed to be applied seamlessly while all systems remain operational. We anticipate that users should experience no disruption to AX4 services during the implementation.
Details: • This is a routine hot patch (M1) required for proper system maintenance • The patch is designed to be implemented in the background • No action is required from users • All platform functionalities should continue to operate normally throughout the process
Our technical team will be monitoring the implementation to ensure the process goes as smoothly as possible.
If you notice any unusual system behavior following the patch implementation or have any questions regarding Patch M1, please open a Support Case through our Support Center portal at: https://support.sw.siemens.com/en-US/ (Please reference "Patch M1" in your ticket for faster assistance)
Thank you for your continued trust in the AX4 platform.
Best regards, AX4 Support Team
Jun 26, 09:47 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jun 26, 09:45 UTC
Scheduled -
Dear AX4 Platform Users,
We would like to inform you about an upcoming routine patch (codename: M1) that will be applied to the AX4 platform. This hot patch is part of our standard system maintenance procedures to ensure continued optimal performance and security.
Patch Schedule: • DEMO System: Monday, June 30, 2025 • Production Systems: Monday/Tuesday, July 7/8, 2025
What to expect: The patch is designed to be applied seamlessly while all systems remain operational. We anticipate that users should experience no disruption to AX4 services during the implementation.
Details: • This is a routine hot patch (M1) required for proper system maintenance • The patch is designed to be implemented in the background • No action is required from users • All platform functionalities should continue to operate normally throughout the process
Our technical team will be monitoring the implementation to ensure the process goes as smoothly as possible.
If you notice any unusual system behavior following the patch implementation or have any questions regarding Patch M1, please open a Support Case through our Support Center portal at: https://support.sw.siemens.com/en-US/ (Please reference "Patch M1" in your ticket for faster assistance)
Thank you for your continued trust in the AX4 platform.
We are pleased to inform you that the EDI communication issues with our OFTP2 server have been successfully resolved. What This Means for You
All pending files are now being processed Full system functionality has been restored No further action is required on your part
Next Steps
We recommend checking your recent file transfers to ensure everything is in order. If you notice any discrepancies, please contact our support team immediately.
We apologize for any inconvenience caused, and thank you for your patience during this brief disruption.
Best regards,
Your Support Team
Jul 2, 13:19 UTC
Identified -
Dear Valued Customer,
We want to inform you about a current technical situation affecting our OFTP2 server: Current Status
We are experiencing temporary EDI communication issues with our AX4 final system Files are being received but are currently pending processing
Our Commitment
Our technical team is actively working to resolve these communication challenges. We appreciate your patience during this time.
We will provide a comprehensive update as soon as the issue is fully resolved.
Thank you for your understanding.
Jul 2, 10:45 UTC