Resolved -
This incident has been resolved.
Jan 31, 19:13 UTC
Investigating -
Dear Valued Customers,
We are currently experiencing issue that is causing degraded performance within WEB Application and webservices.
Our technical teams are fully aware of the situation and are working with the highest priority to diagnose the root cause and implement a resolution as quickly as possible. We are actively monitoring the system and deploying all necessary resources to restore full performance to all affected services.
We will provide you with a further update as soon as we have more information or once the issue has been fully resolved.
Thank you for your understanding and continued patience as we work diligently to address this matter.
Completed -
The scheduled maintenance has been completed.
Jan 27, 17:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 15:00 UTC
Scheduled -
Dear Valued Customer,
On Tuesday, 27th of January 2026, at 15:00 UTC, we will perform a scheduled critical service software update.
Please note that Service Monitoring on both DEMO and FINAL environments will be temporarily unavailable for approximately 1 hour during this update.
We appreciate your understanding and apologize for any inconvenience caused. If you have any questions or need assistance, please feel free to contact us.