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EDI communication - SFTP Operational
EDI communication - AS2 Operational
EDI communication - HTTP Operational
EDI communication - SMTP Operational
EDI communication - Webservice Operational
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SCEM Processing Operational
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EDI communication - OFTP2 Operational
EDI communication - SFTP Operational
EDI communication - AS2 Operational
EDI communication - HTTP Operational
EDI communication - SMTP Operational
EDI communication - Webservice Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Europe FINAL - AS2 Certificate Replacement Nov 24, 2026 06:30-07:00 UTC

Dear valued customer,

Due to an upcoming expiration, we will replace our AS2 certificates (as2.ax4.com/edias2.emea.ax4.com).

The replacement will take place on 24.11.2026 at 7:30 AM (CET) and there will be no downtime of AX4 FINAL AS2 communication.

ACTIONS REQUIRED ON CUSTOMER SIDE:
Please verify configuration and update it at 24.11.2026 at 7:30 AM (CET) with new certificates if necessary.
Please DO NOT update your systems with new certificates before the date listed.

Please note: The certificate chain is changing (root and intermediate certificates are provided below).

Download link to our new certificate and related chain certificates.

New root and intermediate certificates:

https://ax4.com/ax4/certificates/current/GlobalSign_Root_R46.crt

https://ax4.com/ax4/certificates/current/GlobalSign_GCC_R46_DV_TLS_CA_2025.crt


edias2.emea.ax4.com/as2.ax4.com certificate:

https://ax4.com/ax4/certificates/2027/edias2.emea.ax4.com.crt.txt


If you need further assistance or have any concerns regarding this activity, please open a case in Support Center. Our support team will be glad to help.

Thank you for your cooperation in this matter!


Your Support Team
Posted on Nov 06, 2026 - 11:45 UTC

Europe FINAL - HTTP Certificate Replacement Nov 25, 2026 06:30-07:00 UTC

Dear valued customer,

Due to an upcoming expiration, we will replace our HTTP certificates (b2b.ax4.com/ediechttp.emea.ax4.com).

The replacement will take place on 25.11.2026 at 7:30 AM (CET). There will be no downtime of AX4 FINAL HTTP communication.

ACTIONS REQUIRED ON CUSTOMER SIDE:
Please verify configuration and update it on 25.11.2026 at 7:30 AM (CET) with new certificates if necessary.
Please DO NOT update your systems with new certificates before the date listed.

Please note: The certificate chain is changing (root and intermediate certificates are provided below).
Download link to our new certificate and related chain certificates:

Root and Intermediate certificates:

https://ax4.com/ax4/certificates/current/GlobalSign_Root_R46.crt

https://ax4.com/ax4/certificates/current/GlobalSign_GCC_R46_DV_TLS_CA_2025.crt


ediechttp.emea.ax4.com/b2b.ax4.com certificate:

https://ax4.com/ax4/certificates/2027/ediechttp.emea.ax4.com.crt.txt

If you need further assistance or have any concerns regarding this activity, please open a case in Support Center. Our support team will be glad to help.

Thank you for your cooperation in this matter!


Your Support Team
Posted on Nov 06, 2026 - 11:55 UTC

Nov 10, 2026

No incidents reported today.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

Support Center Disruption – Login Issues Under Investigation
Resolved - Dear Customer,

We are pleased to inform you that the technical issues affecting our Support Center have been successfully resolved, and our ticketing system is fully operational again.

You can now log in and submit or manage your requests as usual.

We sincerely apologize for any inconvenience the outage may have caused and thank you very much for your patience and understanding.

Kind regards,

AX4 Support Team
Nov 3, 10:56 UTC
Investigating - Dear Customer,

We are currently experiencing technical issues affecting our Support Center. As a result, users may be unable to log in at this time.

Our technical teams are actively investigating the issue and working to restore the service as quickly as possible.

For urgent matters, our hotline remains available and can be reached at +49 6233 45943 180.

We apologize for any inconvenience this may cause and appreciate your patience and understanding while we work on a resolution.

Further updates will be provided as soon as additional information becomes available.

Kind regards,

AX4 Support Team
Nov 3, 09:28 UTC

Nov 2, 2026

AMER1 - AX4 Release 26.11
Completed - The scheduled maintenance has been completed.
Nov 2, 08:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 05:00 UTC
Scheduled - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 2 hours during the announced time period.


Your Support Team
Oct 16, 09:21 UTC

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

APAC1 - AX4 Release 26.11
Completed - The scheduled maintenance has been completed.
Oct 30, 22:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 19:00 UTC
Scheduled - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 30 minutes during the announced time period.


Your Support Team
Oct 16, 09:21 UTC

Oct 29, 2026

Analytics Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 18:00 UTC
Scheduled - Dear valued customer,

Due to maintenance work, the Analytics Service might be completely unavailable or only partially available during the announced time period. All other AX4 services will not be affected.

Sincerely, your support team
Oct 27, 16:27 UTC

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

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