All Systems Operational

Europe Operational
WEB Application Operational
EDI Processing Operational
SCEM Processing Operational
EDI communication - FTP Operational
EDI communication - OFTP2 Operational
EDI communication - SFTP Operational
EDI communication - AS2 Operational
EDI communication - HTTP Operational
EDI communication - SMTP Operational
EDI communication - Webservice Operational
AX4 Mobile Operational
Service Monitoring Operational
AMER Operational
WEB Application Operational
Webservice Operational
EDI communication - SFTP Operational
APAC Operational
WEB Application Operational
Webservice Operational
EDI communication - SFTP Operational
Middle East Operational
WEB Application Operational
Webservice Operational
EDI communication - SFTP Operational
Demo Operational
WEB Application Operational
EDI Processing Operational
SCEM Processing Operational
Service Monitoring Operational
EDI communication - FTP Operational
EDI communication - OFTP2 Operational
EDI communication - SFTP Operational
EDI communication - AS2 Operational
EDI communication - HTTP Operational
EDI communication - SMTP Operational
EDI communication - Webservice Operational
Support Operational
Support Center Operational
Hotline Operational
Case Management Operational
Supply Chain Suite (SCS) Operational
Supply Chain Suite (SCS) - Cloud instance Operational
Analytics Operational
WEB Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 10, 2026

No incidents reported today.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

Europe FINAL - Degraded Performance of AX4 Platform
Resolved - All services on the AX4 Production Platform are now fully up and running. The issue has been resolved and normal operations have resumed.

We apologize for the disruption this may have caused and thank you for your patience during this incident.
Sep 7, 09:55 UTC
Monitoring - Dear Valued Customers,

We would like to inform you that we identified an issue related to increased database utilization, which may have impacted certain AX4 platform functionalities, including processing performance.

Our Admin Team has already taken corrective and preventive measures to address the situation and is actively monitoring the platform to ensure service stability.

We will provide you with a further update as soon as we have more information or once the issue has been fully resolved.

Thank you for your understanding and continued patience as we work diligently to address this matter.

Sincerely,
Your Support Team
Sep 7, 08:35 UTC
AMER1 - AX4 Release 26.09
Completed - The scheduled maintenance has been completed.
Sep 7, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 05:00 UTC
Scheduled - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 2 hours during the announced time period.


Your Support Team
Aug 20, 15:21 UTC

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

APAC1 - AX4 Release 26.09
Completed - The scheduled maintenance has been completed.
Sep 4, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 19:00 UTC
Scheduled - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 30 minutes during the announced time period.


Your Support Team
Aug 20, 15:19 UTC

Sep 3, 2026

AX4 Final System Upgrade – Required IP/FQDN Updates for Your SFTP Connections – Start of Transition Period
Completed - The scheduled maintenance has been completed.
Sep 3, 06:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 06:01 UTC
Scheduled - Dear Valued Customer,

As part of an upgrade to our computing environment, the IP addresses used for AX4 Final EDI SFTP communication will change. Please review the details below and update your configurations accordingly.
________________________________________

Incoming Connections
(Your systems → AX4 Final)
• Current IP: 194.153.114.149
• Current FQDN: sftp.ax4.com
• New dynamic IP addresses: 18.193.194.113, 3.126.212.243
• New FQDN: edisftp.emea.ax4.com

________________________________________

Outgoing Connections
(AX4 Final → Your systems)
• Current IP: 194.153.114.144
• New IPs: 3.69.149.145, 18.194.46.2

________________________________________

Transition Timeline
• New route available from: 3 September 2026 – 06:00 AM UTC (08:00 AM CEST)
• Old route will be deactivated: 13 October 2026 – 08:00 AM UTC (10:00 AM CEST)
During the transition period, both old and new addresses will remain operational.
All other connection parameters (e.g., ports, credentials, authentication methods) remain unchanged.

________________________________________

Required Actions - Please complete the following steps during the transition period:
• Ensure your firewall rules allow access to the new FQDN and IP addresses.
• Update your SFTP configuration to the new FQDN.
• Inform any of your customers who exchange EDI data with AX4 Final SFTP about these changes.

________________________________________

Important Notes
• IP addresses may change over time, and the FQDN may resolve to multiple IPs.
• If your configuration currently uses fixed IP addresses, we strongly recommend switching to the FQDN to avoid future interruptions.
• Please do not block access to the old/current FQDN or IP address before the deactivation date.

________________________________________

If you require support or have any questions regarding this change, please contact our Support Team via the Support Center.

Thank you for your cooperation!

Kind regards,
Your Support Team
Jul 7, 12:41 UTC
AX4 Final System Upgrade – Required IP/FQDN Updates for Your HTTP Connections - Start of Transition Period
Completed - The scheduled maintenance has been completed.
Sep 3, 06:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 06:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 7, 12:42 UTC
Scheduled - Dear Valued Customer,

As part of an upgrade to our computing environment, the IP addresses used for AX4 Final EDI HTTP communication will change. Please review the details below and update your configurations accordingly.
________________________________________

Incoming Connections
(Your systems → AX4 Final)
• Current IP: 194.153.114.142
• Current FQDN: b2b.ax4.com
• New dynamic IP addresses: 63.183.9.102, 3.123.57.109
• New FQDN: ediechttp.emea.ax4.com

________________________________________

Outgoing Connections
(AX4 Final → Your systems)
• Current IP: 194.153.114.142
• New IPs: 3.69.149.145, 18.194.46.2

________________________________________

Transition Timeline
• New route available from: 3 September 2026 – 06:00 AM UTC (08:00 AM CEST)
• Old route will be deactivated: 13 October 2026 – 08:00 AM UTC (10:00 AM CEST)
During the transition period, both old and new addresses will be operational.
All other connection parameters (e.g., ports, credentials, authentication methods) remain unchanged.

________________________________________

Required Actions - Please complete the following steps during the transition period:
• Ensure your firewall rules allow access to the new FQDN and IP addresses.
• Update your HTTP endpoint configuration to the new FQDN.
• Inform any of your customers who exchange EDI data with AX4 Final HTTP about these changes.

________________________________________

Important Notes
• IP addresses may change over time, and FQDNs may resolve to multiple IPs.
• If your configuration currently relies on IP addresses, we strongly recommend switching to FQDN to avoid future service disruptions.
• Please do not block access to the old/current FQDN or IP address before the deactivation date.

________________________________________

If you need additional support or have any concerns, please contact our Support Team via the Support Center.

Thank you for your cooperation!

Kind regards,
Your Support Team
Jul 7, 12:40 UTC
AX4 Final System Upgrade – Required IP/FQDN Updates for Your AS2 Connections - Start of Transition Period
Completed - The scheduled maintenance has been completed.
Sep 3, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 06:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 7, 12:42 UTC
Scheduled - Dear Valued Customer,

As part of an upgrade to our computing environment, the IP addresses used for AX4 Final EDI AS2 communication will change. Please review the details below and update your configurations accordingly.
________________________________________

Incoming Connections
(Your systems → AX4 Final)
• Current IP: 194.153.114.151
• Current FQDN: as2.ax4.com
• New dynamic IP addresses: 63.183.9.33, 3.69.85.0
• New FQDN: edias2.emea.ax4.com

________________________________________

Outgoing Connections
(AX4 Final → Your systems)
• Current IP: 194.153.114.151
• New IPs: 3.69.149.145, 18.194.46.2

________________________________________

Transition Timeline
• New route available from: 3 September 2026 – 06:00 AM UTC (08:00 AM CEST)
• Old route will be deactivated: 13 October 2026 – 08:00 AM UTC (10:00 AM CEST)
During the transition period, both old and new addresses will remain operational.
All other connection parameters (e.g., ports, credentials, authentication methods) remain unchanged.

________________________________________

Required Actions - Please complete the following steps during the transition period:
• Ensure your firewall rules allow access to the new FQDN and IP addresses.
• Update your AS2 connection configuration to the new FQDN.
• Inform any of your customers who exchange EDI data with AX4 Final AS2 about these changes.

________________________________________

Important Notes
• IP addresses may change over time, and the FQDN may resolve to multiple IPs.
• If you currently rely on fixed IP addresses, we strongly recommend switching to the FQDN to avoid future service interruptions.
• Do not block the old IP/FQDN before the official deactivation date.

________________________________________

If you need further support or have any concerns, please contact our Support Team via the Support Center.

Thank you for your cooperation!

Kind regards,
Your Support Team
Jul 7, 12:38 UTC

Sep 2, 2026

No incidents reported.

Sep 1, 2026

AX4 Final System Upgrade – Required IP Address Updates for Your OFTP2 Connections
Completed - The scheduled maintenance has been completed.
Sep 1, 06:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 05:15 UTC
Scheduled - Dear Valued Customer,

Due to an upgrade of our computing environment, the IP addresses used for communication over the AX4 Final EDI OFTP2 protocol will change. The FQDN (oftp2.ax4.com) and the certificates used will remain unchanged.

Incoming Connections (Your systems → AX4 Final)

• Current IP address: 194.153.114.148
• New dynamic IP addresses: 18.159.3.224, 63.183.13.43
• FQDN: oftp2.ax4.com (remains unchanged)

________________________________________

Outgoing Connections (AX4 Final → Your systems)

• Current IP address: 194.153.114.148
• New static IP addresses: 3.69.149.145, 18.194.46.2

________________________________________

All other connection parameters (e.g., ports, credentials, authentication methods) remain unchanged.

The new path will be available from 1st September 2026 at 05:15 AM UTC (07:15 AM CEST) and at the same time the old path will be deactivated.

________________________________________

ACTIONS REQUIRED

• Please ensure your firewall rules permit access to the new IP addresses listed above.
• Notify all customers who exchange EDI messages via OFTP2 with AX4 Final about these changes.

IMPORTANT NOTES

• Please be advised that IP addresses of the AX4 OFTP2 Server may change periodically, and the FQDN may resolve to multiple IP addresses.
• If you use IP addresses in your configuration, please update to use the FQDN instead, if not already done.
• Please do not block access to the old/current IP address before the date listed.

________________________________________

If you need additional support or have any concerns with this activity, please contact our AX4 Support Team via the Support Center.

Thank you for your cooperation!

Kind regards,
Your AX4 Support Team
Jul 7, 12:46 UTC

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

Europe FINAL - AX4 Release 26.09
Completed - The scheduled maintenance has been completed.
Aug 29, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 18:00 UTC
Scheduled - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 2 hours during the announced time period.


Your Support Team
Aug 20, 15:18 UTC

Aug 28, 2026

No incidents reported.

Aug 27, 2026

Middle East FINAL - AX4 Release 26.09
Completed - The scheduled maintenance has been completed.
Aug 27, 22:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 20:01 UTC
Scheduled - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 60 minutes during the announced time period.


Your Support Team
Aug 20, 15:17 UTC
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