Status

All Systems Operational

Europe Operational
WEB Application Operational
EDI Processing Operational
SCEM Processing Operational
EDI communication - FTP Operational
EDI communication - OFTP2 Operational
EDI communication - SFTP Operational
EDI communication - AS2 Operational
EDI communication - HTTP Operational
EDI communication - SMTP Operational
EDI communication - Webservice Operational
AX4 Mobile Operational
Service Monitoring Operational
AMER Operational
WEB Application Operational
Webservice Operational
EDI communication - SFTP Operational
APAC Operational
WEB Application Operational
Webservice Operational
EDI communication - SFTP Operational
Middle East Operational
WEB Application Operational
Webservice Operational
EDI communication - SFTP Operational
Demo Operational
WEB Application Operational
EDI Processing Operational
SCEM Processing Operational
Service Monitoring Operational
EDI communication - FTP Operational
EDI communication - OFTP2 Operational
EDI communication - SFTP Operational
EDI communication - AS2 Operational
EDI communication - HTTP Operational
EDI communication - SMTP Operational
EDI communication - Webservice Operational
Support Operational
Support Center Operational
Hotline Operational
Case Management Operational
Supply Chain Suite (SCS) Operational
Supply Chain Suite (SCS) - Cloud instance Operational
Analytics Operational
WEB Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

AX4 DEMO Maintenance - OFTP2 Certificate Replacement Apr 16, 2026 06:00-07:00 UTC

Dear valued customer,

Due to an upcoming expiration, we will replace the AX4 Demo OFTP2 certificate for oftp2demo.ax4.com.
There will be no downtime of AX4 DEMO.

ACTIONS REQUIRED ON CUSTOMER SIDE:
Please verify configuration and update it with new certificates if necessary.
Please DO NOT update your systems with new certificates before the date listed.

Download link to our new certificate and related chain certificates:
https://ax4.com/ax4/certificates/2026/oftp2demo.ax4.com.crt.txt
https://ax4.com/ax4/certificates/2026/oftp2demo.ax4.com-bundle.crt.txt

We will change the certificate on 16.04.2026 at 08:00 AM CEST / 06:00 AM UTC

If you need further assistance or have any concerns regarding this activity, please open a case in Support Center. Our support team will be glad to help.

Thank you for your cooperation in this matter!
Your Support Team

Posted on Apr 08, 2026 - 07:37 UTC

AX4 DEMO AS2 Certificate Renewal 2026 Apr 20, 2026 06:00-06:30 UTC

Dear Customers,

We would like to inform you that the previously postponed AX4 DEMO AS2 Certificate Renewal 2026 has now been rescheduled. The activity will take place on April 20, 2026, at 08:00 AM CEST (06:00 AM UTC).

Due to internal technical requirements, we will replace the AX4 Demo AS2 certificate (host: as2demo.ax4.com). The AS2 certificate is required for signing and encrypting messages as well as for establishing HTTPS sessions via AS2.

There will be no downtime for AX4 Demo.

Partners connecting to AX4 Demo via AS2 may be affected depending on their individual configuration.

Required Actions for Customers:
Please perform the following activities after April 20, 2026, 08:00 AM CEST (06:00 AM UTC):
• Update your systems with the new AS2 public certificate.
• Do not install the new certificate before the date and time listed above.

Root and Intermediate Certificates will remain unchanged:
https://ax4.com/ax4/certificates/current/GlobalSign_Root_R3.crt.txt
https://ax4.com/ax4/certificates/current/GlobalSign_GCC_R3_DV_TLS_CA_2020.crt.txt

New Public Certificate:
https://ax4.com/ax4/certificates/2027/edias2.demo.ax4.com.crt.txt

Important Note:
Although the new certificate is issued for edias2.demo.ax4.com, it is also valid for the current host as2demo.ax4.com.
Please ensure that you update your systems accordingly head of time.

If you need assistance or have any concerns regarding this change, please open a case in the Support Center. Our support team will be happy to help.

Thank you for your cooperation.

Your Support Team

Posted on Apr 13, 2026 - 13:46 UTC

AX4 DEMO HTTP Certificate Renewal 2026 Apr 21, 2026 06:00-06:30 UTC

Dear customers,

Due to internal technical requirements, we will replace the AX4 Demo HTTP certificate (host: b2bdemo.ax4.com). The certificate is required to secure HTTPS connections, providing encryption and server authentication.
The replacement will take place on April 21, 2026, at 08:00 AM CEST (GMT +2). There will be no downtime for AX4 Demo.
Partners connecting to AX4 Demo via HTTP may be affected depending on their individual configuration.

Required Actions for Customers:
Please perform the following activities after April 21, 2026, 08:00 AM CEST (GMT +2):
• Update your systems with the new HTTP public certificate.
• Do not install the new certificate before the date and time listed above.

Root and Intermediate Certificates will remain unchanged:
https://ax4.com/ax4/certificates/current/GlobalSign_Root_R3.crt.txt
https://ax4.com/ax4/certificates/current/GlobalSign_GCC_R3_DV_TLS_CA_2020.crt.txt

New Public Certificate:
https://ax4.com/ax4/certificates/2027/ediechttp.demo.ax4.com.crt.txt

Important Note:
Although the new certificate is issued for ediechttp.demo.ax4.com, it is also valid for the current host b2bdemo.ax4.com.
Please ensure that you update your systems accordingly.
If you need assistance or have any concerns regarding this change, please open a case in the Support Center. Our support team will be happy to help.

Thank you for your cooperation!
Your Support Team

Posted on Mar 19, 2026 - 11:50 UTC

AX4 Demo System Upgrade – Required IP/FQDN Updates for Your SFTP Connections May 18, 2026 06:00-06:30 UTC

Dear Valued Customer,

As part of an upgrade to our computing environment, the IP addresses used for AX4 Demo EDI SFTP communication will change. Please review the details below and update your configurations accordingly.
________________________________________

Incoming Connections (Your systems → AX4 Demo)

• Current IP: 194.60.78.115
• Current FQDN: sftpdemo.ax4.com
• New IPs: 3.69.96.15, 3.66.139.125
• New FQDN: edisftp.demo.ax4.com
________________________________________

Outgoing Connections (AX4 Demo → your systems)

• Current IP: 194.60.78.103
• New IPs: 52.58.217.113, 18.156.125.171
________________________________________

Transition Timeline

• New route available from: 18 May 2026 – 06:00AM UTC (08:00AM CEST)
• Old route deactivated end of day: 23 June 2026 – 08:00AM UTC (10:00AM CEST)

During the transition period, both old and new addresses will remain operational.
All other connection parameters (e.g., ports, credentials, authentication methods) remain unchanged.
________________________________________

Required Actions - Please complete the following steps during the transition period:

• Ensure your firewall rules allow access to the new FQDN and IP addresses.
• Update your SFTP configuration to the new FQDN.
• Inform any of your customers who exchange EDI data with AX4 Demo SFTP about these changes.
________________________________________

Important Notes

• IP addresses may change over time, and the FQDN may resolve to multiple IPs.
• If your configuration currently uses fixed IP addresses, we strongly recommend switching to the FQDN to avoid future interruptions.
• Do not block the old IP/FQDN before the official deactivation date.
________________________________________

If you require support or have any questions regarding this change, please contact our Support Team via the Support Center.

Thank you for your cooperation!


Kind regards,
Your Support Team

Posted on Apr 14, 2026 - 08:54 UTC

AX4 Demo System Upgrade – Required IP/FQDN Updates for Your AS2 Connections May 18, 2026 06:00-06:30 UTC

Dear Valued Customer,

As part of an upgrade to our computing environment, the IP addresses used for AX4 Demo EDI AS2 communication will change. Please review the details below and update your configurations accordingly.
________________________________________

Incoming Connections (Your systems → AX4 Demo)

• Current IP: 194.60.78.99
• Current FQDN: as2demo.ax4.com
• New IPs: 3.67.103.16, 18.158.30.51
• New FQDN: edias2.demo.ax4.com
________________________________________

Outgoing Connections (AX4 Demo → your systems)

• Current IP: 194.60.78.99
• New IPs: 52.58.217.113, 18.156.125.171
________________________________________

Transition Timeline

• New route available from: 18 May 2026 – 06:00AM UTC (08:00AM CEST)
• Old route deactivated end of day: 23 June 2026 – 08:00AM UTC (10:00AM CEST)

During the transition period, both old and new addresses will remain operational.
All other connection parameters (e.g., ports, credentials, authentication methods) remain unchanged.
________________________________________

Required Actions - Please complete the following steps during the transition period

• Ensure your firewall rules allow access to the new FQDN and IP addresses.
• Update your AS2 connection configuration to the new FQDN.
• Notify all customers who exchange AS2 EDI messages with AX4 Demo about these changes.
________________________________________

Important Notes

• IP addresses may change over time, and the FQDN may resolve to multiple IPs.
• If you currently rely on fixed IP addresses, we strongly recommend switching to the FQDN to avoid future service interruptions.
• Do not block the old IP/FQDN before the official deactivation date.
________________________________________

If you need further support or have any concerns, please contact our Support Team via the Support Center.

Thank you for your cooperation!


Kind regards,
Your Support Team

Posted on Apr 14, 2026 - 08:24 UTC

AX4 Demo System Upgrade – Required IP/FQDN Updates for Your HTTP Connections May 18, 2026 06:00-06:30 UTC

Dear Valued Customer,

As part of an upgrade to our computing environment, the IP addresses used for AX4 Demo EDI HTTP communication will change. Please review the details below and update your configurations accordingly.
________________________________________

Incoming Connections (Your systems → AX4 Demo)

• Current IP: 194.60.78.100
• Current FQDN: b2bdemo.ax4.com
• New IPs: 3.68.60.250, 63.181.58.144
• New FQDN: ediechttp.demo.ax4.com
________________________________________

Outgoing Connections (AX4 Demo → your systems)

• Current IP: 194.60.78.102
• New IPs: 52.58.217.113, 18.156.125.171
________________________________________

Transition Timeline

• New route available from: 18 May 2026 – 06:00AM UTC (08:00AM CEST)
• Old route deactivated end of day: 23 June 2026 – 08:00AM UTC (10:00AM CEST)

During the transition period, both old and new addresses will be operational.
All other connection parameters (e.g., ports, credentials, authentication methods) remain unchanged.
________________________________________

Required Actions - Please complete the following steps during the transition period

• Ensure your firewall rules allow access to the new FQDN and IP addresses.
• Update your HTTP endpoint configuration to the new FQDN.
• Notify all customers who exchange EDI data via AX4 Demo HTTP about these changes.
________________________________________

Important Notes

• IP addresses may change over time, and FQDNs may resolve to multiple IPs.
• If your configuration currently relies on IP addresses, we strongly recommend switching to FQDN to avoid future service disruptions.
• Do not block the old FQDN/IPs before the deactivation date.
________________________________________

If you need additional support or have any concerns, please contact our Support Team via the Support Center.

Thank you for your cooperation!


Kind regards,
Your Support Team

Posted on Apr 14, 2026 - 08:38 UTC

AX4 Demo System – Deactivation of Old HTTP IP/FQDN Effective Today Jun 23, 2026 08:00-08:30 UTC

Dear Valued Customer,

This is a reminder that the old AX4 Demo EDI HTTP communication path will be deactivated at 08:00AM UTC (10:00AM CEST) today.
All HTTP-based communication must now use the new IP addresses and FQDN.
________________________________________

Final Reminder – Active Connection Details

Incoming Connections (Your systems → AX4 Demo)

• New FQDN: ediechttp.demo.ax4.com
• New IPs: 3.68.60.250, 63.181.58.144

Outgoing Connections (AX4 Demo → your systems)

• New IPs: 52.58.217.113, 18.156.125.171

All other connection parameters remain unchanged.
________________________________________

Action Required Today -If you have not yet updated

• Update your HTTP endpoint to the new FQDN immediately.
• Ensure your firewall rules allow access to the new FQDN and IP addresses.
• Inform any dependent partners or customers who exchange HTTP-based EDI data with AX4 Demo.

After today, the old endpoint will no longer be reachable, and requests sent to the old IP/FQDN will fail.
________________________________________

Important Notes

• IP addresses may change over time, and FQDNs may resolve to multiple IPs.
• If your configuration currently relies on IP addresses, we strongly recommend switching to FQDN to avoid future service disruptions.
________________________________________

Need Assistance?

If you require help or experience issues with the new connection settings, please contact our Support Team via the Support Center.
We are here to help ensure a smooth transition.
________________________________________

Thank you for your prompt attention and cooperation.


Kind regards,
Your Support Team

Posted on Apr 14, 2026 - 08:42 UTC

AX4 Demo System – Deactivation of Old SFTP IP/FQDN Effective Today Jun 23, 2026 08:00-08:30 UTC

Dear Valued Customer,

This is a reminder that the old AX4 Demo EDI SFTP communication path will be deactivated at 08:00AM UTC (10:00AM CEST) today.
As announced during the transition period, all SFTP communication must now use the new IP addresses and FQDN.
________________________________________

Final Reminder – Active Connection Details

Incoming Connections (Your systems → AX4 Demo)

• New FQDN: edisftp.demo.ax4.com
• New IPs: 3.69.96.15, 3.66.139.125

Outgoing Connections (AX4 Demo → your systems)

• New IPs: 52.58.217.113, 18.156.125.171

All other connection parameters remain unchanged.
________________________________________

Action Required Today - If you have not yet updated your configuration

• Update your SFTP endpoint to the new FQDN immediately.
• Ensure your firewall rules allow access to the new FQDN and IP addresses.
• Notify any of your customers exchanging EDI data via AX4 Demo SFTP.

After today, the old IP addresses will no longer be reachable, and communication sent to the old endpoint will fail.
________________________________________

Important Notes

• IP addresses may change over time, and the FQDN may resolve to multiple IPs.
• If your configuration currently uses fixed IP addresses, we strongly recommend switching to the FQDN to avoid future interruptions.

If your configuration currently uses fixed IP addresses, we strongly recommend switching to the FQDN to avoid future interruptions.
________________________________________

Need Assistance?

If you experience issues or need support with the updated connection details, please contact our Support Team via the Support Center.
We are here to help ensure a smooth transition.
________________________________________

Thank you for your prompt attention and cooperation.


Kind regards,
Your Support Team

Posted on Apr 14, 2026 - 08:56 UTC

AX4 Demo System – Deactivation of Old AS2 IP/FQDN Effective Today Jun 23, 2026 08:00-08:30 UTC

Dear Valued Customer,

This is a reminder that the old AX4 Demo EDI AS2 communication path will be deactivated at 08:00AM UTC (10:00AM CEST) today.
All AS2 communication must now use the new IP addresses and FQDN.
________________________________________

Final Reminder – Active Connection Details

Incoming Connections (Your systems → AX4 Demo)

• New FQDN: edias2.demo.ax4.com
• New IPs: 3.67.103.16, 18.158.30.51

Outgoing Connections (AX4 Demo → your systems)

• New IPs: 52.58.217.113, 18.156.125.171

All other connection parameters remain unchanged.
________________________________________

Action Required Today - If you have not yet updated

• Update your AS2 endpoint to the new FQDN immediately.
• Ensure your firewall rules allow access to the new FQDN and IP addresses.
• Inform any partners who exchange AS2 messages with AX4 Demo.

After today, the old IP/FQDN will no longer be reachable, and messages sent to the old endpoint will fail.
________________________________________

Important Notes

• IP addresses may change over time, and the FQDN may resolve to multiple IPs.
• If you currently rely on fixed IP addresses, we strongly recommend switching to the FQDN to avoid future service interruptions.
________________________________________

Need Assistance?

If you experience issues or require support, please contact our Support Team via the Support Center.
We are here to help ensure a smooth transition.
________________________________________

Thank you for your prompt attention and cooperation.


Kind regards,
Your Support Team

Posted on Apr 14, 2026 - 08:34 UTC
Apr 15, 2026

No incidents reported today.

Apr 14, 2026

No incidents reported.

Apr 13, 2026
Completed - The scheduled maintenance has been completed.
Apr 13, 08:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 05:00 UTC
Scheduled - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 120 minutes during the announced time period.


Your Support Team

Mar 20, 13:57 UTC
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026
Completed - The scheduled maintenance has been completed.
Apr 10, 22:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 19:00 UTC
Scheduled - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 30 minutes during the announced time period.


Your Support Team

Mar 20, 13:55 UTC
Completed - Dear Valued Customer,

We would like to inform you that the planned AX4 DEMO AS2 Certificate Renewal 2026 unfortunately needs to be postponed. We are actively working to determine a new timeslot for this essential activity and will inform you as soon as the revised schedule has been agreed upon. Thank you for your understanding and cooperation.

Your Support Team

Apr 10, 15:55 UTC
Update - ***IMPORTANT UPDATE***

Dear customers,

Due to internal technical requirements, we will replace the AX4 Demo AS2 certificate (host: as2demo.ax4.com). The AS2 certificate is required for signing and encrypting messages as well as for establishing HTTPS sessions via AS2.

The replacement will take place on April 13, 2026, at 08:00 AM CEST (GMT +2). There will be no downtime for AX4 Demo.

Partners connecting to AX4 Demo via AS2 may be affected depending on their individual configuration.

Required Actions for Customers:
Please perform the following activities after April 13, 2026, 08:00 AM CEST (GMT +2):
• Update your systems with the new AS2 public certificate.
• Do not install the new certificate before the date and time listed above.


Root and Intermediate Certificates will remain unchanged:
https://ax4.com/ax4/certificates/current/GlobalSign_Root_R3.crt.txt
https://ax4.com/ax4/certificates/current/GlobalSign_GCC_R3_DV_TLS_CA_2020.crt.txt

New Public Certificate:
https://ax4.com/ax4/certificates/2027/edias2.demo.ax4.com.crt.txt

Important Note:
Although the new certificate is issued for edias2.demo.ax4.com, it is also valid for the current host as2demo.ax4.com.
Please ensure that you update your systems accordingly.

If you need assistance or have any concerns regarding this change, please open a case in the Support Center. Our support team will be happy to help.

Thank you for your cooperation!

Your Support Team

Mar 18, 16:48 UTC
Scheduled - Dear customers,

Due to internal technical requirements, we will replace the AX4 Demo AS2 certificate (host: as2demo.ax4.com). The AS2 certificate is required for signing and encrypting messages as well as for establishing HTTPS sessions via AS2.

The replacement will take place on April 13, 2026, at 08:00 AM CEST (GMT +2). There will be no downtime for AX4 Demo.

Partners connecting to AX4 Demo via AS2 may be affected depending on their individual configuration.

Required Actions for Customers:
Please perform the following activities after April 13, 2026, 08:00 AM CEST (GMT +2):
• Update your systems with the new AS2 public certificate.
• Do not install the new certificate before the date and time listed above.


Root and Intermediate Certificates will remain unchanged:
https://ax4.com/ax4/certificates/current/GlobalSign_Root_R3.crt.txt
https://ax4.com/ax4/certificates/current/GlobalSign_GCC_R3_DV_TLS_CA_2020.crt.txt

New Public Certificate:
https://ax4.com/ax4/certificates/2027/edias2.demo.ax4.com.crt.txt

Important Note:
Although the new certificate is issued for edias2.demo.ax4.com, it is also valid for the current host as2demo.ax4.com.
Please ensure that you update your systems accordingly.

If you need assistance or have any concerns regarding this change, please open a case in the Support Center. Our support team will be happy to help.

Thank you for your cooperation!

Your Support Team

Mar 18, 13:46 UTC
Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.