Status

All Systems Operational

Europe Operational
WEB Application Operational
EDI Processing Operational
SCEM Processing Operational
EDI communication - FTP Operational
EDI communication - OFTP2 Operational
EDI communication - SFTP Operational
EDI communication - AS2 Operational
EDI communication - HTTP Operational
EDI communication - SMTP Operational
EDI communication - Webservice Operational
AX4 Mobile Operational
Service Monitoring Operational
AMER Operational
WEB Application Operational
Webservice Operational
EDI communication - SFTP Operational
APAC Operational
WEB Application Operational
Webservice Operational
EDI communication - SFTP Operational
Middle East Operational
WEB Application Operational
Webservice Operational
EDI communication - SFTP Operational
Demo Operational
WEB Application Operational
EDI Processing Operational
SCEM Processing Operational
Service Monitoring Operational
EDI communication - FTP Operational
EDI communication - OFTP2 Operational
EDI communication - SFTP Operational
EDI communication - AS2 Operational
EDI communication - HTTP Operational
EDI communication - SMTP Operational
EDI communication - Webservice Operational
Support Operational
Support Center Operational
Hotline Operational
Case Management Operational
Supply Chain Suite (SCS) Operational
Supply Chain Suite (SCS) - Cloud instance Operational
Analytics Operational
WEB Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Middle East FINAL - AX4 Release 26.06 Jun 18, 2026 20:01-21:59 UTC

Update - Dear valued customer,

please note that AX4 Release 26.06 has been rescheduled by exactly one week.

• Original release date: 11.06.2025
• New release date: 18.06.2026

Please note that only the release date has changed; the release time remains unchanged.

We apologize for any inconvenience this may cause and appreciate your understanding and continued trust.


Kind regards,
Your Support Team

Jun 03, 2026 - 09:02 UTC
Scheduled - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 60 minutes during the announced time period.


Your Support Team

May 29, 2026 - 11:47 UTC

APAC1 - AX4 Release 26.06 Jun 19, 2026 19:00-21:59 UTC

Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 30 minutes during the announced time period.


Your Support Team

Posted on May 29, 2026 - 11:48 UTC

AMER1 - AX4 Release 26.06 Jun 22, 2026 05:00-08:59 UTC

Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 120 minutes during the announced time period.


Your Support Team

Posted on May 29, 2026 - 11:48 UTC

AX4 Demo System – Deactivation of Old HTTP IP/FQDN Effective Today Jun 23, 2026 08:00-08:30 UTC

Dear Valued Customer,

This is a reminder that the old AX4 Demo EDI HTTP communication path will be deactivated at 08:00AM UTC (10:00AM CEST) today.
All HTTP-based communication must now use the new IP addresses and FQDN.
________________________________________

Final Reminder – Active Connection Details

Incoming Connections (Your systems → AX4 Demo)

• New FQDN: ediechttp.demo.ax4.com
• New IPs: 3.68.60.250, 63.181.58.144

Outgoing Connections (AX4 Demo → your systems)

• New IPs: 52.58.217.113, 18.156.125.171

All other connection parameters remain unchanged.
________________________________________

Action Required Today -If you have not yet updated

• Update your HTTP endpoint to the new FQDN immediately.
• Ensure your firewall rules allow access to the new FQDN and IP addresses.
• Inform any dependent partners or customers who exchange HTTP-based EDI data with AX4 Demo.

After today, the old endpoint will no longer be reachable, and requests sent to the old IP/FQDN will fail.
________________________________________

Important Notes

• IP addresses may change over time, and FQDNs may resolve to multiple IPs.
• If your configuration currently relies on IP addresses, we strongly recommend switching to FQDN to avoid future service disruptions.
________________________________________

Need Assistance?

If you require help or experience issues with the new connection settings, please contact our Support Team via the Support Center.
We are here to help ensure a smooth transition.
________________________________________

Thank you for your prompt attention and cooperation.


Kind regards,
Your Support Team

Posted on Apr 14, 2026 - 08:42 UTC

AX4 Demo System – Deactivation of Old AS2 IP/FQDN Effective Today Jun 23, 2026 08:00-08:30 UTC

Dear Valued Customer,

This is a reminder that the old AX4 Demo EDI AS2 communication path will be deactivated at 08:00AM UTC (10:00AM CEST) today.
All AS2 communication must now use the new IP addresses and FQDN.
________________________________________

Final Reminder – Active Connection Details

Incoming Connections (Your systems → AX4 Demo)

• New FQDN: edias2.demo.ax4.com
• New IPs: 3.67.103.16, 18.158.30.51

Outgoing Connections (AX4 Demo → your systems)

• New IPs: 52.58.217.113, 18.156.125.171

All other connection parameters remain unchanged.
________________________________________

Action Required Today - If you have not yet updated

• Update your AS2 endpoint to the new FQDN immediately.
• Ensure your firewall rules allow access to the new FQDN and IP addresses.
• Inform any partners who exchange AS2 messages with AX4 Demo.

After today, the old IP/FQDN will no longer be reachable, and messages sent to the old endpoint will fail.
________________________________________

Important Notes

• IP addresses may change over time, and the FQDN may resolve to multiple IPs.
• If you currently rely on fixed IP addresses, we strongly recommend switching to the FQDN to avoid future service interruptions.
________________________________________

Need Assistance?

If you experience issues or require support, please contact our Support Team via the Support Center.
We are here to help ensure a smooth transition.
________________________________________

Thank you for your prompt attention and cooperation.


Kind regards,
Your Support Team

Posted on Apr 14, 2026 - 08:34 UTC

AX4 Demo System – Deactivation of Old SFTP IP/FQDN Effective Today Jun 23, 2026 08:00-08:30 UTC

Dear Valued Customer,

This is a reminder that the old AX4 Demo EDI SFTP communication path will be deactivated at 08:00AM UTC (10:00AM CEST) today.
As announced during the transition period, all SFTP communication must now use the new IP addresses and FQDN.
________________________________________

Final Reminder – Active Connection Details

Incoming Connections (Your systems → AX4 Demo)

• New FQDN: edisftp.demo.ax4.com
• New IPs: 3.69.96.15, 3.66.139.125

Outgoing Connections (AX4 Demo → your systems)

• New IPs: 52.58.217.113, 18.156.125.171

All other connection parameters remain unchanged.
________________________________________

Action Required Today - If you have not yet updated your configuration

• Update your SFTP endpoint to the new FQDN immediately.
• Ensure your firewall rules allow access to the new FQDN and IP addresses.
• Notify any of your customers exchanging EDI data via AX4 Demo SFTP.

After today, the old IP addresses will no longer be reachable, and communication sent to the old endpoint will fail.
________________________________________

Important Notes

• IP addresses may change over time, and the FQDN may resolve to multiple IPs.
• If your configuration currently uses fixed IP addresses, we strongly recommend switching to the FQDN to avoid future interruptions.

If your configuration currently uses fixed IP addresses, we strongly recommend switching to the FQDN to avoid future interruptions.
________________________________________

Need Assistance?

If you experience issues or need support with the updated connection details, please contact our Support Team via the Support Center.
We are here to help ensure a smooth transition.
________________________________________

Thank you for your prompt attention and cooperation.


Kind regards,
Your Support Team

Posted on Apr 14, 2026 - 08:56 UTC
Jun 14, 2026

No incidents reported today.

Jun 13, 2026
Completed - The scheduled maintenance has been completed.
Jun 13, 21:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 18:00 UTC
Scheduled - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 120 minutes during the announced time period.


Your Support Team

May 29, 11:48 UTC
Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026
Completed - The scheduled maintenance has been completed.
Jun 2, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 16:00 UTC
Scheduled - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 60 minutes during the announced time period.


Your Support Team

May 29, 11:47 UTC
Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.