Resolved -
This incident has been resolved.
Jan 31, 19:13 UTC
Investigating -
Dear Valued Customers,
We are currently experiencing issue that is causing degraded performance within WEB Application and webservices.
Our technical teams are fully aware of the situation and are working with the highest priority to diagnose the root cause and implement a resolution as quickly as possible. We are actively monitoring the system and deploying all necessary resources to restore full performance to all affected services.
We will provide you with a further update as soon as we have more information or once the issue has been fully resolved.
Thank you for your understanding and continued patience as we work diligently to address this matter.
Completed -
The scheduled maintenance has been completed.
Jan 27, 17:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 15:00 UTC
Scheduled -
Dear Valued Customer,
On Tuesday, 27th of January 2026, at 15:00 UTC, we will perform a scheduled critical service software update.
Please note that Service Monitoring on both DEMO and FINAL environments will be temporarily unavailable for approximately 1 hour during this update.
We appreciate your understanding and apologize for any inconvenience caused. If you have any questions or need assistance, please feel free to contact us.
Completed -
The scheduled maintenance has been completed.
Jan 20, 17:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 17:00 UTC
Scheduled -
Dear valued customer,
Due to upgrade of computing environment, IP address used for accessing AX4 website will change.
The replacement will take place on 20.01.2026 at 18:00 CET (GMT +1). There will be no downtime of AX4, however, you may experience a session loss and be prompted to log in again after switch occurs.
Current IP address: 194.60.78.112 New IP addresses: 18.192.132.142, 18.194.124.218 FQDN (remains unchanged): demo.ax4.com
If you need additional support or have any concerns with this activity, please contact our Support Team via the Support Center.
Thank you for your cooperation! Kind regards, Your Support Team
Jan 12, 12:39 UTC
Completed -
The scheduled maintenance has been completed.
Jan 19, 17:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 17:00 UTC
Scheduled -
Dear Valued Customer,
Due to upgrade of computing environment, IP addresses used for incoming Demo AX4 webservices will change.
The replacement will take place on 19.01.2026 at 18:00 CET (GMT +1). There will be no downtime of AX4 webservices.
Current IP address: 194.60.78.107 New IP addresses: 63.181.255.225, 52.57.84.138 FQDN (remains unchanged): wsdemo.ax4.com
ACTIONS REQUIRED ON CUSTOMER SIDE: Please ensure your firewall rules permit access to listed FQDN and IP addresses. After migration, IP addresses may change periodically, and FQDN may resolve to multiple IP addresses. If you use IP addresses in your configuration, update to use FQDN instead. Please do not block access to the listed FQDNs or IP addresses before the date listed.
If you need additional support or have any concerns with this activity, please contact our Support Team via the Support Center.
Completed -
The scheduled maintenance has been completed.
Jan 19, 17:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 15:00 UTC
Scheduled -
Dear Valued Customer,
On Monday 19 January 2026, after 15:00 UTC, we will perform a scheduled configuration update.
Please note that Service Monitoring on both DEMO and FINAL environments will be temporarily unavailable for approximately 1 hour during this update.
We appreciate your understanding and apologize for any inconvenience caused. If you have any questions or need assistance, please feel free to contact us.