Status

All Systems Operational

Europe Operational
WEB Application Operational
EDI Processing Operational
SCEM Processing Operational
EDI communication - FTP Operational
EDI communication - OFTP2 Operational
EDI communication - SFTP Operational
EDI communication - AS2 Operational
EDI communication - HTTP Operational
EDI communication - SMTP Operational
EDI communication - Webservice Operational
AX4 Mobile Operational
Service Monitoring (beta) Operational
AMER Operational
WEB Application Operational
Webservice Operational
EDI communication - SFTP Operational
APAC Operational
WEB Application Operational
Webservice Operational
EDI communication - SFTP Operational
Middle East Operational
WEB Application Operational
Webservice Operational
EDI communication - SFTP Operational
Demo Operational
WEB Application Operational
EDI Processing Operational
SCEM Processing Operational
Service Monitoring (beta) Operational
EDI communication - FTP Operational
EDI communication - OFTP2 Operational
EDI communication - SFTP Operational
EDI communication - AS2 Operational
EDI communication - HTTP Operational
EDI communication - SMTP Operational
EDI communication - Webservice Operational
Support Operational
Support Center Operational
Hotline Operational
Case Management Operational
Supply Chain Suite (SCS) Operational
Supply Chain Suite (SCS) - Cloud instance Operational
Analytics Operational
WEB Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

AX4 DEMO AS2 Certificate Renewal 2026 Feb 26, 2026 06:30-07:00 UTC

Due to upcoming expiration, we will replace our AX4 Demo AS2 TLS certificates (as2demo.ax4.com). These certificates are needed for signing and encrypting messages and establishing HTTPS sessions via AS2.
The replacement will take place on February 26, 2026 at 07:30 AM CET (GMT +1).
There will be no downtime of AX4 Demo.

All partners connecting to AX4 Demo via AS2 might be affected, depending on their custom configuration.

ACTIONS REQUIRED ON CUSTOMER SIDE:
Please update your system with the new certificate(s) after February 26, 2026 at 07:30 AM CET (GMT +1).
Please DO NOT update your systems with the new certificate before the time listed.

Download link to the new public certificate:

https://ax4.com/ax4/certificates/2027/as2demo.ax4.com.crt.txt

If you need further assistance or have any concerns regarding this activity, please open a case in Support Center. Our support team will be glad to help. Thank you for your cooperation in this matter!

Your Support Team
Posted on Feb 16, 2026 - 12:41 UTC

Middle East FINAL - Certificate Replacement Feb 26, 2026 20:00-20:30 UTC

Update - We will be undergoing scheduled maintenance during the announced time window.
Feb 20, 2026 - 15:00 UTC
Scheduled - Due to an upcoming expiration, we will replace our Webservices certificates (wsairports-me.ax4.com).
The replacement will take place on February 26, 2026 at 09:00 PM CET (GMT+1). There will be no downtime of AX4 airports-me webservices.

ACTIONS REQUIRED ON CUSTOMER SIDE:
Please verify configuration and update it on February 26, 2026 with new certificates if necessary.
Please DO NOT update your systems with new certificates before the date listed.

Download link to our new certificate and related chain certificates:
https://ax4.com/ax4/certificates/2027/wsairports-me.ax4.com.crt.txt

If you need additional support or have any concerns with this activity, please contact our AX4 Service Desk via your support authorized contact person.
Thank you for your cooperation!
Feb 13, 2026 - 11:08 UTC

Middle East FINAL - AX4 Release 26.03 Feb 26, 2026 20:01-22:00 UTC

Update - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 180 minutes during the announced time period.

Your Support Team
Feb 23, 2026 - 15:07 UTC
Scheduled - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 60 minutes during the announced time period.


Your Support Team
Feb 19, 2026 - 11:35 UTC

Europe FINAL - AX4 Release 26.03 Feb 28, 2026 19:00-22:59 UTC

Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 120 minutes during the announced time period.


Your Support Team
Posted on Feb 19, 2026 - 11:36 UTC

AX4 Final - Replacement of Webservice Certificate Mar 2, 2026 06:30-07:30 UTC

Due to an upcoming expiration, we will replace our webservices certificates (webservice.ax4.com).
The replacement will take place on March 02, 2026 at 07:30 AM CET (GMT+1). There will be no downtime of AX4 webservices.

ACTIONS REQUIRED ON CUSTOMER SIDE:
Please verify configuration and update it on March 02, 2026 with new certificates if necessary.
Please DO NOT update your systems with new certificates before the date listed.

Download link to our new certificate and related chain certificates:
https://ax4.com/ax4/certificates/2027/webservice.ax4.com.crt.txt

If you need additional support or have any concerns with this activity, please contact our AX4 Service Desk via the Support Center.
Thank you for your cooperation!
Posted on Feb 13, 2026 - 13:17 UTC

AX4 Demo - Replacement of Webservice Certificate Mar 3, 2026 06:30-07:00 UTC

Dear valued customer,

Due to an upcoming expiration, we will replace our webservice certificates (wsdemo.ax4.com).

The replacement will take place on March 03, 2026 at 07:30 AM CET (GMT+1). There will be no downtime of AX4 Demo webservices.

ACTIONS REQUIRED ON CUSTOMER SIDE:
Please verify configuration and update it at March 03, 2026 with new certificates if necessary.
Please DO NOT update your systems with new certificates before the date and time listed. The Root and Intermediate will certificates remain unchanged.

Download link to our new certificate:
https://ax4.com/ax4/certificates/2027/wsdemo.ax4.com.crt.txt

If you need further assistance or have any concerns regarding this activity, please open a case in Support Center. Our support team will be glad to help.

Thank you for your cooperation in this matter!


Your Support Team
Posted on Feb 19, 2026 - 13:06 UTC

APAC1 - AX4 Release 26.03 Mar 6, 2026 19:00-22:59 UTC

Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 30 minutes during the announced time period.


Your Support Team
Posted on Feb 19, 2026 - 11:37 UTC

AMER1 - AX4 Release 26.03 Mar 9, 2026 05:00-08:59 UTC

Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 120 minutes during the announced time period.


Your Support Team
Posted on Feb 19, 2026 - 11:38 UTC
Feb 25, 2026
AX4 Demo HTTP Certificate Renewal 2026
Completed - The scheduled maintenance has been completed.
Feb 25, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 06:30 UTC
Scheduled - Due to upcoming expiration, we will replace our AX4 HTTP Server certificates (b2bdemo.ax4.com).
These certificates are being used to secure EDI communication via HTTP protocol.

The replacement will take place on February 25, 2026 at 07:30 AM CET (GMT +1). There will be NO Downtime of AX4.

ACTIONS REQUIRED ON CUSTOMER SIDE:
Please update your system with the new certificate(s) after February 25, 2026 at 07:30 AM CET (GMT +1).
Please DO NOT update your systems with the new certificate before the time listed.

Download link to the new public certificate:
https://ax4.com/ax4/certificates/2027/b2bdemo.ax4.com.crt.txt

If you need further assistance or have any concerns regarding this activity, please open a case in Support Center. Our support team will be glad to help. Thank you for your cooperation in this matter!

Your Support Team
Feb 16, 12:44 UTC
Feb 24, 2026
DEMO - AX4 Release 26.03
Completed - The scheduled maintenance has been completed.
Feb 24, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 17:00 UTC
Scheduled - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 60 minutes during the announced time period.


Your Support Team
Feb 19, 11:34 UTC
Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026
AX4 Europe FINAL Maintenance - Oracle Database Upgrade
Completed - Dear Valued Customer,

We would like to inform you that the planned Oracle Database Upgrade for AX4 Europe FINAL unfortunately needs to be postponed.
We are actively working to determine a new timeslot for this essential activity and will inform you as soon as the revised schedule has been agreed upon.

Thank you for your understanding and cooperation.

Your Support Team
Feb 18, 12:45 UTC
Scheduled - Dear Valued Customer,

This notification is to inform you of a planned downtime for our FINAL environment to perform an operating system update for the Oracle Database.
We understand that any interruption can be inconvenient and we appreciate your understanding and patience as we work to enhance the stability and security of our systems.

During this 40 minute window, the entire FINAL environment will be unavailable.

Thank you for your understanding and cooperation.

Your Support Team
Feb 9, 12:09 UTC
Feb 17, 2026

No incidents reported.

Feb 16, 2026
[AIRPORTS-ME] Issue with outgoing webservies
Resolved - Dear valued customer,

We are pleased to inform you that our web services have fully returned to normal operation. The temporary service degradation has been resolved, and all systems are now running smoothly again.

Thank you for your patience and understanding.

Your support team
Feb 16, 08:29 UTC
Investigating - Dear valued customer,

Our administrators have identified issues affecting the outgoing web service. They are already working intensively to resolve the problem. Please be aware that delays in outgoing web service traffic may occur.

We apologize for any inconvenience and appreciate your patience.

Your Support Team
Feb 16, 08:07 UTC
Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage