Status

All Systems Operational

Europe Operational
WEB Application Operational
EDI Processing Operational
SCEM Processing Operational
EDI communication - FTP Operational
EDI communication - OFTP2 Operational
EDI communication - SFTP Operational
EDI communication - AS2 Operational
EDI communication - HTTP Operational
EDI communication - SMTP Operational
EDI communication - Webservice Operational
AX4 Mobile Operational
Service Monitoring (beta) Operational
AMER Operational
WEB Application Operational
Webservice Operational
EDI communication - SFTP Operational
APAC Operational
WEB Application Operational
Webservice Operational
EDI communication - SFTP Operational
Middle East Operational
WEB Application Operational
Webservice Operational
EDI communication - SFTP Operational
Demo Operational
WEB Application Operational
EDI Processing Operational
SCEM Processing Operational
Service Monitoring (beta) Operational
EDI communication - FTP Operational
EDI communication - OFTP2 Operational
EDI communication - SFTP Operational
EDI communication - AS2 Operational
EDI communication - HTTP Operational
EDI communication - SMTP Operational
EDI communication - Webservice Operational
Support Operational
Support Center Operational
Hotline Operational
Case Management Operational
Supply Chain Suite (SCS) Operational
Supply Chain Suite (SCS) - Cloud instance Operational
Analytics Operational
WEB Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

AX4 Europe FINAL Maintenance - Oracle Database Upgrade Feb 21, 2026 19:00-19:40 UTC

Dear Valued Customer,

This notification is to inform you of a planned downtime for our FINAL environment to perform an operating system update for the Oracle Database.
We understand that any interruption can be inconvenient and we appreciate your understanding and patience as we work to enhance the stability and security of our systems.

During this 40 minute window, the entire FINAL environment will be unavailable.

Thank you for your understanding and cooperation.

Your Support Team
Posted on Feb 09, 2026 - 12:09 UTC

Middle East FINAL - Certificate Replacement Feb 26, 2026 19:00-19:30 UTC

Due to an upcoming expiration, we will replace our Webservices certificates (wsairports-me.ax4.com).
The replacement will take place on February 26, 2026 at 08:00 PM CET (GMT+1). There will be no downtime of AX4 airports-me webservices.

ACTIONS REQUIRED ON CUSTOMER SIDE:
Please verify configuration and update it on February 26, 2026 with new certificates if necessary.
Please DO NOT update your systems with new certificates before the date listed.

Download link to our new certificate and related chain certificates:
https://ax4.com/ax4/certificates/2027/wsairports-me.ax4.com.crt.txt

If you need additional support or have any concerns with this activity, please contact our AX4 Service Desk via your support authorized contact person.
Thank you for your cooperation!
Posted on Feb 13, 2026 - 11:08 UTC

AX4 Final - Replacement of Webservice Certificate Mar 2, 2026 06:30-07:30 UTC

Due to an upcoming expiration, we will replace our webservices certificates (webservice.ax4.com).
The replacement will take place on March 02, 2026 at 07:30 AM CET (GMT+1). There will be no downtime of AX4 webservices.

ACTIONS REQUIRED ON CUSTOMER SIDE:
Please verify configuration and update it on March 02, 2026 with new certificates if necessary.
Please DO NOT update your systems with new certificates before the date listed.

Download link to our new certificate and related chain certificates:
https://ax4.com/ax4/certificates/2027/webservice.ax4.com.crt.txt

If you need additional support or have any concerns with this activity, please contact our AX4 Service Desk via the Support Center.
Thank you for your cooperation!
Posted on Feb 13, 2026 - 13:17 UTC
Feb 15, 2026

No incidents reported today.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026
AMER1 - AX4 Release 26.02
Completed - The scheduled maintenance has been completed.
Feb 9, 08:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 05:00 UTC
Scheduled - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 120 minutes during the announced time period.


Your Support Team
Jan 21, 15:41 UTC
Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026
APAC1 - AX4 Release 26.02
Completed - The scheduled maintenance has been completed.
Feb 6, 22:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 19:00 UTC
Scheduled - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 30 minutes during the announced time period.


Your Support Team
Jan 21, 15:41 UTC
Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

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