Status

All Systems Operational

Europe Operational
WEB Application Operational
EDI Processing Operational
SCEM Processing Operational
EDI communication - FTP Operational
EDI communication - OFTP2 Operational
EDI communication - SFTP Operational
EDI communication - AS2 Operational
EDI communication - HTTP Operational
EDI communication - SMTP Operational
EDI communication - Webservice Operational
AX4 Mobile Operational
Service Monitoring (beta) Operational
AMER Operational
WEB Application Operational
Webservice Operational
EDI communication - SFTP Operational
APAC Operational
WEB Application Operational
Webservice Operational
EDI communication - SFTP Operational
Middle East Operational
WEB Application Operational
Webservice Operational
EDI communication - SFTP Operational
Demo Operational
WEB Application Operational
EDI Processing Operational
SCEM Processing Operational
Service Monitoring (beta) Operational
EDI communication - FTP Operational
EDI communication - OFTP2 Operational
EDI communication - SFTP Operational
EDI communication - AS2 Operational
EDI communication - HTTP Operational
EDI communication - SMTP Operational
EDI communication - Webservice Operational
Support Operational
Support Center Operational
Hotline Operational
Case Management Operational
Supply Chain Suite (SCS) Operational
Supply Chain Suite (SCS) - Cloud instance ? Operational
Analytics Operational
WEB Application ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

APAC1 - AX4 Release 25.06 Jun 13, 2025 19:00-21:59 UTC

Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 30 minutes during the announced time period.


Your Support Team
Posted on May 29, 2025 - 11:35 UTC

AMER1 - AX4 Release 25.06 Jun 16, 2025 05:00-08:59 UTC

Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 2 hours during the announced time period.


Your Support Team
Posted on May 29, 2025 - 11:41 UTC

Europe FINAL - Annual Failover Test Aug 23, 2025 16:00 - Aug 24, 2025 04:00 UTC

Dear Valued Customer,

As part of our commitment to ensuring system reliability and business continuity, we will be conducting our annual failover test for the AX4 platform.

AX4 system may experience limited or no availability for maximum 12 hours during the announced time period

What This Means: This essential maintenance helps us validate our disaster recovery procedures and ensure the highest level of service reliability for your business operations.

Recommended Actions:
• Please plan your business activities accordingly
• Save and complete any critical transactions before the maintenance window
• Download any essential reports in advance

We apologize for any inconvenience this may cause and appreciate your understanding. Our technical team will work to minimize the system downtime.

If you have urgent concerns, please create a case via the Siemens Support Center at "https://support.sw.siemens.com/en-US/".

We will send a confirmation message once the system is fully operational.

Thank you for your understanding and cooperation.



Best regards,
Your Support-Team
Posted on May 06, 2025 - 11:11 UTC
Jun 11, 2025

No incidents reported today.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025
Europe FINAL - AX4 Release 25.06
Completed - The scheduled maintenance has been completed.
Jun 7, 21:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 18:00 UTC
Scheduled - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 2 hours during the announced time period.


Your Support Team
May 29, 11:32 UTC
Jun 6, 2025

No incidents reported.

Jun 5, 2025
Middle East FINAL - AX4 Release 25.06
Completed - The scheduled maintenance has been completed.
Jun 5, 21:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:01 UTC
Scheduled - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 1 hour during the announced time period.


Your Support Team
May 29, 11:29 UTC
Jun 4, 2025

No incidents reported.

Jun 3, 2025
DEMO - AX4 Release 25.06
Completed - The scheduled maintenance has been completed.
Jun 3, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 16:00 UTC
Scheduled - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 1 hour during the announced time period.


Your Support Team
May 29, 11:24 UTC
Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025
Europe FINAL - Oracle Database Upgrade
Completed - The scheduled maintenance has been completed.
May 31, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 18:00 UTC
Scheduled - Dear Valued Customer,

We would like to inform you that a database update is scheduled for the mentioned time period. During this time, the AX4 system will be not available.

We appreciate your understanding.


Your Support Team
May 6, 15:04 UTC
May 30, 2025

No incidents reported.

May 29, 2025

No incidents reported.

May 28, 2025

No incidents reported.

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