Status

All Systems Operational

Europe Operational
WEB Application Operational
EDI Processing Operational
SCEM Processing Operational
EDI communication - FTP Operational
EDI communication - OFTP2 Operational
EDI communication - SFTP Operational
EDI communication - AS2 Operational
EDI communication - HTTP Operational
EDI communication - SMTP Operational
EDI communication - Webservice Operational
AX4 Mobile Operational
Service Monitoring Operational
AMER Operational
WEB Application Operational
Webservice Operational
EDI communication - SFTP Operational
APAC Operational
WEB Application Operational
Webservice Operational
EDI communication - SFTP Operational
Middle East Operational
WEB Application Operational
Webservice Operational
EDI communication - SFTP Operational
Demo Operational
WEB Application Operational
EDI Processing Operational
SCEM Processing Operational
Service Monitoring Operational
EDI communication - FTP Operational
EDI communication - OFTP2 Operational
EDI communication - SFTP Operational
EDI communication - AS2 Operational
EDI communication - HTTP Operational
EDI communication - SMTP Operational
EDI communication - Webservice Operational
Support Operational
Support Center Operational
Hotline Operational
Case Management Operational
Supply Chain Suite (SCS) Operational
Supply Chain Suite (SCS) - Cloud instance Operational
Analytics Operational
WEB Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

AX4 Demo System – Deactivation of Old HTTP IP/FQDN Effective Today Jun 23, 2026 08:00-08:30 UTC

Dear Valued Customer,

This is a reminder that the old AX4 Demo EDI HTTP communication path will be deactivated at 08:00AM UTC (10:00AM CEST) today.
All HTTP-based communication must now use the new IP addresses and FQDN.
________________________________________

Final Reminder – Active Connection Details

Incoming Connections (Your systems → AX4 Demo)

• New FQDN: ediechttp.demo.ax4.com
• New IPs: 3.68.60.250, 63.181.58.144

Outgoing Connections (AX4 Demo → your systems)

• New IPs: 52.58.217.113, 18.156.125.171

All other connection parameters remain unchanged.
________________________________________

Action Required Today -If you have not yet updated

• Update your HTTP endpoint to the new FQDN immediately.
• Ensure your firewall rules allow access to the new FQDN and IP addresses.
• Inform any dependent partners or customers who exchange HTTP-based EDI data with AX4 Demo.

After today, the old endpoint will no longer be reachable, and requests sent to the old IP/FQDN will fail.
________________________________________

Important Notes

• IP addresses may change over time, and FQDNs may resolve to multiple IPs.
• If your configuration currently relies on IP addresses, we strongly recommend switching to FQDN to avoid future service disruptions.
________________________________________

Need Assistance?

If you require help or experience issues with the new connection settings, please contact our Support Team via the Support Center.
We are here to help ensure a smooth transition.
________________________________________

Thank you for your prompt attention and cooperation.


Kind regards,
Your Support Team
Posted on Apr 14, 2026 - 08:42 UTC

AX4 Demo System – Deactivation of Old AS2 IP/FQDN Effective Today Jun 23, 2026 08:00-08:30 UTC

Dear Valued Customer,

This is a reminder that the old AX4 Demo EDI AS2 communication path will be deactivated at 08:00AM UTC (10:00AM CEST) today.
All AS2 communication must now use the new IP addresses and FQDN.
________________________________________

Final Reminder – Active Connection Details

Incoming Connections (Your systems → AX4 Demo)

• New FQDN: edias2.demo.ax4.com
• New IPs: 3.67.103.16, 18.158.30.51

Outgoing Connections (AX4 Demo → your systems)

• New IPs: 52.58.217.113, 18.156.125.171

All other connection parameters remain unchanged.
________________________________________

Action Required Today - If you have not yet updated

• Update your AS2 endpoint to the new FQDN immediately.
• Ensure your firewall rules allow access to the new FQDN and IP addresses.
• Inform any partners who exchange AS2 messages with AX4 Demo.

After today, the old IP/FQDN will no longer be reachable, and messages sent to the old endpoint will fail.
________________________________________

Important Notes

• IP addresses may change over time, and the FQDN may resolve to multiple IPs.
• If you currently rely on fixed IP addresses, we strongly recommend switching to the FQDN to avoid future service interruptions.
________________________________________

Need Assistance?

If you experience issues or require support, please contact our Support Team via the Support Center.
We are here to help ensure a smooth transition.
________________________________________

Thank you for your prompt attention and cooperation.


Kind regards,
Your Support Team
Posted on Apr 14, 2026 - 08:34 UTC

AX4 Demo System – Deactivation of Old SFTP IP/FQDN Effective Today Jun 23, 2026 08:00-08:30 UTC

Dear Valued Customer,

This is a reminder that the old AX4 Demo EDI SFTP communication path will be deactivated at 08:00AM UTC (10:00AM CEST) today.
As announced during the transition period, all SFTP communication must now use the new IP addresses and FQDN.
________________________________________

Final Reminder – Active Connection Details

Incoming Connections (Your systems → AX4 Demo)

• New FQDN: edisftp.demo.ax4.com
• New IPs: 3.69.96.15, 3.66.139.125

Outgoing Connections (AX4 Demo → your systems)

• New IPs: 52.58.217.113, 18.156.125.171

All other connection parameters remain unchanged.
________________________________________

Action Required Today - If you have not yet updated your configuration

• Update your SFTP endpoint to the new FQDN immediately.
• Ensure your firewall rules allow access to the new FQDN and IP addresses.
• Notify any of your customers exchanging EDI data via AX4 Demo SFTP.

After today, the old IP addresses will no longer be reachable, and communication sent to the old endpoint will fail.
________________________________________

Important Notes

• IP addresses may change over time, and the FQDN may resolve to multiple IPs.
• If your configuration currently uses fixed IP addresses, we strongly recommend switching to the FQDN to avoid future interruptions.

If your configuration currently uses fixed IP addresses, we strongly recommend switching to the FQDN to avoid future interruptions.
________________________________________

Need Assistance?

If you experience issues or need support with the updated connection details, please contact our Support Team via the Support Center.
We are here to help ensure a smooth transition.
________________________________________

Thank you for your prompt attention and cooperation.


Kind regards,
Your Support Team
Posted on Apr 14, 2026 - 08:56 UTC
May 27, 2026

No incidents reported today.

May 26, 2026

No incidents reported.

May 25, 2026
AMER1 - AX4 Release 26.05
Completed - The scheduled maintenance has been completed.
May 25, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 05:00 UTC
Update - Dear valued customer,

please note that Release 26.05 has been rescheduled by exactly one week.

• Original release date: 18.05.2025
• New release date: 25.05.2026

Please note that only the release date has changed; the release time remains unchanged.

We apologize for any inconvenience this may cause and appreciate your understanding and continued trust.


Kind regards,
Your Support Team
May 8, 13:38 UTC
Scheduled - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 2 hours during the announced time period.


Your Support Team
Apr 30, 14:13 UTC
May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026
APAC1 - AX4 Release 26.05
Completed - The scheduled maintenance has been completed.
May 22, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 19:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 16, 06:51 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 16, 06:45 UTC
Update - Dear valued customer,

we would like to inform you that an automated notification regarding the start of Release 26.05 was sent earlier today in error.

This message was unintentionally triggered by our system due to a scheduling issue. Please note that no release has been deployed today.

The previously communicated statement remains valid:

Please note that Release 26.05 has been rescheduled by exactly one week.

• Original release date: 15.05.2026
• New release date: 22.05.2026

Please note that only the release date has changed; the release time remains unchanged.

We sincerely apologize for any confusion caused by this premature notification and appreciate your understanding.


Kind regards,
Your Support Team
May 15, 20:18 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
May 15, 20:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 19:00 UTC
Update - Dear valued customer,

please note that Release 26.05 has been rescheduled by exactly one week.

• Original release date: 15.05.2025
• New release date: 22.05.2026

Please note that only the release date has changed; the release time remains unchanged.

We apologize for any inconvenience this may cause and appreciate your understanding and continued trust.


Kind regards,
Your Support Team
May 8, 13:36 UTC
Scheduled - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 30 minutes during the announced time period.


Your Support Team
Apr 30, 14:11 UTC
May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026
AX4 Demo System Upgrade – Required IP/FQDN Updates for Your SFTP Connections
Completed - The scheduled maintenance has been completed.
May 18, 06:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 06:01 UTC
Scheduled - Dear Valued Customer,

As part of an upgrade to our computing environment, the IP addresses used for AX4 Demo EDI SFTP communication will change. Please review the details below and update your configurations accordingly.
________________________________________

Incoming Connections (Your systems → AX4 Demo)

• Current IP: 194.60.78.115
• Current FQDN: sftpdemo.ax4.com
• New IPs: 3.69.96.15, 3.66.139.125
• New FQDN: edisftp.demo.ax4.com
________________________________________

Outgoing Connections (AX4 Demo → your systems)

• Current IP: 194.60.78.103
• New IPs: 52.58.217.113, 18.156.125.171
________________________________________

Transition Timeline

• New route available from: 18 May 2026 – 06:00AM UTC (08:00AM CEST)
• Old route deactivated end of day: 23 June 2026 – 08:00AM UTC (10:00AM CEST)

During the transition period, both old and new addresses will remain operational.
All other connection parameters (e.g., ports, credentials, authentication methods) remain unchanged.
________________________________________

Required Actions - Please complete the following steps during the transition period:

• Ensure your firewall rules allow access to the new FQDN and IP addresses.
• Update your SFTP configuration to the new FQDN.
• Inform any of your customers who exchange EDI data with AX4 Demo SFTP about these changes.
________________________________________

Important Notes

• IP addresses may change over time, and the FQDN may resolve to multiple IPs.
• If your configuration currently uses fixed IP addresses, we strongly recommend switching to the FQDN to avoid future interruptions.
• Do not block the old IP/FQDN before the official deactivation date.
________________________________________

If you require support or have any questions regarding this change, please contact our Support Team via the Support Center.

Thank you for your cooperation!


Kind regards,
Your Support Team
Apr 14, 08:54 UTC
AX4 Demo System Upgrade – Required IP/FQDN Updates for Your HTTP Connections
Completed - The scheduled maintenance has been completed.
May 18, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 06:00 UTC
Scheduled - Dear Valued Customer,

As part of an upgrade to our computing environment, the IP addresses used for AX4 Demo EDI HTTP communication will change. Please review the details below and update your configurations accordingly.
________________________________________

Incoming Connections (Your systems → AX4 Demo)

• Current IP: 194.60.78.100
• Current FQDN: b2bdemo.ax4.com
• New IPs: 3.68.60.250, 63.181.58.144
• New FQDN: ediechttp.demo.ax4.com
________________________________________

Outgoing Connections (AX4 Demo → your systems)

• Current IP: 194.60.78.102
• New IPs: 52.58.217.113, 18.156.125.171
________________________________________

Transition Timeline

• New route available from: 18 May 2026 – 06:00AM UTC (08:00AM CEST)
• Old route deactivated end of day: 23 June 2026 – 08:00AM UTC (10:00AM CEST)

During the transition period, both old and new addresses will be operational.
All other connection parameters (e.g., ports, credentials, authentication methods) remain unchanged.
________________________________________

Required Actions - Please complete the following steps during the transition period

• Ensure your firewall rules allow access to the new FQDN and IP addresses.
• Update your HTTP endpoint configuration to the new FQDN.
• Notify all customers who exchange EDI data via AX4 Demo HTTP about these changes.
________________________________________

Important Notes

• IP addresses may change over time, and FQDNs may resolve to multiple IPs.
• If your configuration currently relies on IP addresses, we strongly recommend switching to FQDN to avoid future service disruptions.
• Do not block the old FQDN/IPs before the deactivation date.
________________________________________

If you need additional support or have any concerns, please contact our Support Team via the Support Center.

Thank you for your cooperation!


Kind regards,
Your Support Team
Apr 14, 08:38 UTC
AX4 Demo System Upgrade – Required IP/FQDN Updates for Your AS2 Connections
Completed - The scheduled maintenance has been completed.
May 18, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 06:00 UTC
Scheduled - Dear Valued Customer,

As part of an upgrade to our computing environment, the IP addresses used for AX4 Demo EDI AS2 communication will change. Please review the details below and update your configurations accordingly.
________________________________________

Incoming Connections (Your systems → AX4 Demo)

• Current IP: 194.60.78.99
• Current FQDN: as2demo.ax4.com
• New IPs: 3.67.103.16, 18.158.30.51
• New FQDN: edias2.demo.ax4.com
________________________________________

Outgoing Connections (AX4 Demo → your systems)

• Current IP: 194.60.78.99
• New IPs: 52.58.217.113, 18.156.125.171
________________________________________

Transition Timeline

• New route available from: 18 May 2026 – 06:00AM UTC (08:00AM CEST)
• Old route deactivated end of day: 23 June 2026 – 08:00AM UTC (10:00AM CEST)

During the transition period, both old and new addresses will remain operational.
All other connection parameters (e.g., ports, credentials, authentication methods) remain unchanged.
________________________________________

Required Actions - Please complete the following steps during the transition period

• Ensure your firewall rules allow access to the new FQDN and IP addresses.
• Update your AS2 connection configuration to the new FQDN.
• Notify all customers who exchange AS2 EDI messages with AX4 Demo about these changes.
________________________________________

Important Notes

• IP addresses may change over time, and the FQDN may resolve to multiple IPs.
• If you currently rely on fixed IP addresses, we strongly recommend switching to the FQDN to avoid future service interruptions.
• Do not block the old IP/FQDN before the official deactivation date.
________________________________________

If you need further support or have any concerns, please contact our Support Team via the Support Center.

Thank you for your cooperation!


Kind regards,
Your Support Team
Apr 14, 08:24 UTC
May 17, 2026
Europe FINAL - EDI Processing Performance Degradation
Resolved - Dear Valued Customer,

We are pleased to inform you that the root cause of the previously reported EDI processing performance degradation has been identified and resolved.

All affected systems have been fully restored and are now operating in a stable state. EDI processing continues as expected, with no remaining performance impact.

We appreciate your patience and understanding throughout this incident.


Sincerely,
Your Support Team
May 17, 01:15 UTC
Investigating - Dear Valued Customer,

We are currently experiencing an issue impacting EDI processing, resulting in degraded performance.

Our technical teams are fully engaged and treating this with the highest priority. We are actively investigating the root cause and implementing corrective actions to restore regular performance levels as quickly as possible.

We will provide further updates as soon as new information becomes available or once the issue has been fully resolved.

We sincerely appreciate your understanding and patience as we work to resolve this matter.


Sincerely,
Your Support Team
May 17, 01:02 UTC
May 16, 2026
Europe FINAL - AX4 Release 26.05
Completed - The scheduled maintenance has been completed.
May 16, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 18:00 UTC
Update - Dear Valued Customer,

Please note the following update regarding “Europe FINAL - AX4 Release 26.05”:

AX4 may be unavailable or only partially available for up to 3 hours during the announced maintenance window (previously communicated as up to 2 hours).

Thank you for your understanding.


Kind regards
Your Support Team
May 15, 08:10 UTC
Update - Dear valued customer,

please note that Release 26.05 has been rescheduled by exactly one week.

• Original release date: 09.05.2025
• New release date: 16.05.2026

Please note that only the release date has changed; the release time remains unchanged.

We apologize for any inconvenience this may cause and appreciate your understanding and continued trust.


Kind regards,
Your Support Team
May 8, 13:35 UTC
Scheduled - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 2 hours during the announced time period.


Your Support Team
Apr 30, 14:10 UTC
May 15, 2026
May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage