AX4 Status

Status

All Systems Operational

Europe Operational

WEB Application Operational

EDI Processing Operational

SCEM Processing Operational

EDI communication - FTP Operational

EDI communication - OFTP2 Operational

EDI communication - SFTP Operational

EDI communication - AS2 Operational

EDI communication - HTTP Operational

EDI communication - SMTP Operational

EDI communication - Webservice Operational

AX4 Mobile Operational

Service Monitoring (beta) Operational

AMER Operational

WEB Application Operational

Webservice Operational

EDI communication - SFTP Operational

APAC Operational

WEB Application Operational

Webservice Operational

EDI communication - SFTP Operational

Middle East Operational

WEB Application Operational

Webservice Operational

EDI communication - SFTP Operational

Demo Operational

WEB Application Operational

EDI Processing Operational

SCEM Processing Operational

Service Monitoring (beta) Operational

EDI communication - FTP Operational

EDI communication - OFTP2 Operational

EDI communication - SFTP Operational

EDI communication - AS2 Operational

EDI communication - HTTP Operational

EDI communication - SMTP Operational

EDI communication - Webservice Operational

Support Operational

Support Center Operational

Hotline Operational

Case Management Operational

Supply Chain Suite (SCS) Operational

Supply Chain Suite (SCS) - Cloud instance Operational

Analytics Operational

WEB Application Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 28, 2025

No incidents reported today.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

AMER1 - AX4 Release 25.11

Completed - The scheduled maintenance has been completed.
Nov 24, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 05:00 UTC

Scheduled - Dear valued customer,

Due to the release of a new version, AX4 may be unavailable or only partially available for up to 2 hours during the announced maintenance window.

Your Support Team
Oct 31, 13:56 UTC

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

APAC1 - AX4 Release 25.11

Completed - The scheduled maintenance has been completed.
Nov 21, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 19:00 UTC

Scheduled - Dear valued customer,

Due to the release of a new version, AX4 may be unavailable or only partially available for up to 30 minutes during the announced maintenance window.

Your Support Team
Oct 31, 14:06 UTC

Nov 20, 2025

DEMO - AX4 Planned Downtime

Completed - The scheduled maintenance has been completed.
Nov 20, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 17:00 UTC

Scheduled - Dear valued customer,

Due to a scheduled maintenance period for our DEMO environment, AX4 might be unavailable or only partially available for maximum 1 hour during the announced time period.

This essential work will involve physical server and database maintenance, which is crucial for ensuring the continued stability, performance, and security of our services.

Our team will be working diligently to complete the maintenance as quickly and efficiently as possible to minimize impact. We appreciate your understanding and patience as we work to enhance our infrastructure.

Your Support Team
Nov 17, 16:00 UTC

Nov 19, 2025

No incidents reported.

Nov 18, 2025

No incidents reported.

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

Europe FINAL - AX4 Release 25.11

Completed - The scheduled maintenance has been completed.
Nov 15, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 19:00 UTC

Nov 14, 2025

No incidents reported.