Status
All Systems Operational
Europe Operational
WEB Application Operational
EDI Processing Operational
SCEM Processing Operational
EDI communication - FTP Operational
EDI communication - OFTP2 Operational
EDI communication - SFTP Operational
EDI communication - AS2 Operational
EDI communication - HTTP Operational
EDI communication - SMTP Operational
EDI communication - Webservice Operational
AX4 Mobile Operational
Service Monitoring (beta) Operational
APAC Operational
WEB Application Operational
Webservice Operational
EDI communication - SFTP Operational
Middle East Operational
WEB Application Operational
Webservice Operational
EDI communication - SFTP Operational
Demo Operational
WEB Application Operational
EDI Processing Operational
SCEM Processing Operational
Service Monitoring (beta) Operational
EDI communication - FTP Operational
EDI communication - OFTP2 Operational
EDI communication - SFTP Operational
EDI communication - AS2 Operational
EDI communication - HTTP Operational
EDI communication - SMTP Operational
EDI communication - Webservice Operational
Support Operational
Support Center Operational
Hotline Operational
Case Management Operational
Supply Chain Suite (SCS) Operational
Supply Chain Suite (SCS) - Cloud instance ? Operational
Analytics Operational
WEB Application ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 23, 2025

No incidents reported today.

Feb 22, 2025

No incidents reported.

Feb 21, 2025
APAC1 - AX4 Release 25.02
Completed - The scheduled maintenance has been completed.
Feb 21, 22:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 19:00 UTC
Scheduled - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 30 minutes during the announced time period.


Your Support Team
Feb 6, 16:17 UTC
Feb 20, 2025
AX4 Final - Replacement of Webservice Certificate
Completed - The scheduled maintenance has been completed.
Feb 20, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 06:30 UTC
Scheduled - Due to an upcoming expiration, we will replace our Webservices certificates (webservice.ax4.com).
The replacement will take place on February 20, 2025 at 07:30 AM CET (GMT+1). There will be no downtime of AX4 webservices.

ACTIONS REQUIRED ON CUSTOMER SIDE:
Please verify configuration and update it on February 20, 2025 with new certificates if necessary.
Please DO NOT update your systems with new certificates before the date listed.

Download link to our new certificate and related chain certificates:
https://ax4.com/ax4/certificates/2026/webservice.ax4.com.crt.txt

If you need additional support or have any concerns with this activity, please contact our AX4 Service Desk via the Support Center.
Thank you for your cooperation!
Feb 7, 13:25 UTC
Feb 19, 2025
AX4 Demo - Replacement of Webservice Certificate
Completed - The scheduled maintenance has been completed.
Feb 19, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 19:00 UTC
Update - Due to an upcoming expiration, we will replace our Webservices certificates (wsdemo.ax4.com).
The replacement will take place on February 19, 2025 at 07:30 AM CET (GMT+1). There will be no downtime of AX4 Demo webservices.

ACTIONS REQUIRED ON CUSTOMER SIDE:
Please verify configuration and update it on February 19, 2025 with new certificates if necessary.
Please DO NOT update your systems with new certificates before the date listed.

Download link to our new certificate and related chain certificates:
https://ax4.com/ax4/certificates/2026/wsdemo.ax4.com.crt.txt

If you need additional support or have any concerns with this activity, please contact our AX4 Service Desk via the Support Center.
Thank you for your cooperation!
Feb 7, 13:24 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 6, 09:44 UTC
Scheduled - Due to an upcoming expiration, we will replace our Webservices certificates (wsdemo.ax4.com).
The replacement will take place on February 19, 2025 at 08:00 PM CET (GMT+1). There will be no downtime of AX4 Demo webservices.

ACTIONS REQUIRED ON CUSTOMER SIDE:
Please verify configuration and update it on February 19, 2025 with new certificates if necessary.
Please DO NOT update your systems with new certificates before the date listed.

Download link to our new certificate and related chain certificates:
https://ax4.com/ax4/certificates/2026/wsdemo.ax4.com.crt.txt

If you need additional support or have any concerns with this activity, please contact our AX4 Service Desk via the Support Center.
Thank you for your cooperation!
Feb 5, 09:53 UTC
Feb 18, 2025

No incidents reported.

Feb 17, 2025

No incidents reported.

Feb 16, 2025

No incidents reported.

Feb 15, 2025
Europe FINAL - AX4 Release 25.02
Completed - The scheduled maintenance has been completed.
Feb 15, 22:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 19:00 UTC
Scheduled - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 2 hours during the announced time period.


Your Support Team
Feb 6, 16:17 UTC
Feb 14, 2025

No incidents reported.

Feb 13, 2025
Middle East FINAL - AX4 Release 25.02
Completed - The scheduled maintenance has been completed.
Feb 13, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 20:01 UTC
Scheduled - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 1 hour during the announced time period.


Your Support Team
Feb 6, 16:15 UTC
Middle East Final - Replacement of Webservice Certificate
Completed - The scheduled maintenance has been completed.
Feb 13, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 20:01 UTC
Update - Due to customer's request the action was rescheduled and will now take place in a regular maintenance window on Feb 13, 09:01-11:00 PM CET (GMT+1).
Feb 11, 11:01 UTC
Update - Due to customer's request the action was rescheduled and will now take place in a regular maintenance window on Feb 13, 09:01-11:00 PM CET (GMT+1).
Feb 11, 10:59 UTC
Update - Due to an upcoming expiration, we will replace our Webservices certificates (wsairports-me.ax4.com).
The replacement will take place on February 13, 2025 at 08:00 PM CET (GMT+1). There will be no downtime of AX4 airports-me webservices.

ACTIONS REQUIRED ON CUSTOMER SIDE:
Please verify configuration and update it on February 13, 2025 with new certificates if necessary.
Please DO NOT update your systems with new certificates before the date and time listed.

Download link to our new certificate:
https://ax4.com/ax4/certificates/2026/wsairports-me.ax4.com.crt.txt

If you need further assistance or have any concerns regarding this activity, please open a case in Support Center. Our support team will be glad to help.

Thank you for your cooperation in this matter!
Your Support Team
Feb 5, 09:56 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 4, 13:58 UTC
Scheduled - Due to an upcoming expiration, we will replace our Webservices certificates (wsairports-me.ax4.com).
The replacement will take place on February 13, 2025 at 08:00 PM CET (GMT+1). There will be no downtime of AX4 airports-me webservices.

ACTIONS REQUIRED ON CUSTOMER SIDE:
Please verify configuration and update it on February 13, 2025 with new certificates if necessary.
Please DO NOT update your systems with new certificates before the date and time listed.

Download link to our new certificate:
https://ax4.com/ax4/certificates/2026/wsairports-me.ax4.com.crt.txt

If you need further assistance or have any concerns regarding this activity, please open a case in Support Center. Our support team will be glad to help.

Thank you for your cooperation in this matter!
Your Support Team
Jan 31, 10:53 UTC
Feb 12, 2025

No incidents reported.

Feb 11, 2025
DEMO - AX4 Release 25.02
Completed - The scheduled maintenance has been completed.
Feb 11, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 17:00 UTC
Scheduled - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 1 hour during the announced time period.


Your Support Team
Feb 6, 16:14 UTC
Middle East FINAL - Certificate Replacement for adm.dnata.com
Completed - The scheduled maintenance has been completed.
Feb 11, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 18:00 UTC
Scheduled - Dear valued customer,

Due to an upcoming expiration, we will replace the SSL certificate for adm.dnata.com. The action will take place on February 11, 2025 at 07:00 PM CET (GMT+1) and will take approximately 30 minutes.

There will be no downtime of AX4 and no action from customer side is needed.

Your Support Team
Feb 11, 11:24 UTC
Feb 10, 2025
[DEMO] AX4 Demo HTTP Certificate renewal
Completed - The scheduled maintenance has been completed.
Feb 10, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 06:30 UTC
Scheduled - Due to upcoming expiration, we will replace our AX4 HTTP Server certificates (b2bdemo.ax4.com).
These certificates are being used to secure EDI communication via HTTP protocol.

The replacement will take place on February 10th, 2025 at 07:30 AM CET (GMT +1). There will be NO Downtime of AX4.

ACTIONS REQUIRED ON CUSTOMER SIDE:
Please DO NOT update your systems with new certificates before the date listed.

Download link to our new certificate and related chain certificates:

b2bdemo.ax4.com certificate:
https://ax4.com/ax4/certificates/2026/b2bdemo.ax4.com.crt.txt

Root and Intermediate certificates did not change:

https://ax4.com/ax4/certificates/current/GlobalSign_Root_R3.crt.txt

https://ax4.com/ax4/certificates/current/GlobalSign_GCC_R3_DV_TLS_CA_2020.crt.txt

If you need further assistance or have any concerns regarding this activity, please open a case in Support Center. Our support team will be glad to help. Thank you for your cooperation in this matter!

Your Support Team
Jan 31, 11:09 UTC
Feb 9, 2025

No incidents reported.

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