Status

All Systems Operational

Europe Operational
WEB Application Operational
EDI Processing Operational
SCEM Processing Operational
EDI communication - FTP Operational
EDI communication - OFTP2 Operational
EDI communication - SFTP Operational
EDI communication - AS2 Operational
EDI communication - HTTP Operational
EDI communication - SMTP Operational
EDI communication - Webservice Operational
AX4 Mobile Operational
Service Monitoring (beta) Operational
AMER Operational
WEB Application Operational
Webservice Operational
EDI communication - SFTP Operational
APAC Operational
WEB Application Operational
Webservice Operational
EDI communication - SFTP Operational
Middle East Operational
WEB Application Operational
Webservice Operational
EDI communication - SFTP Operational
Demo Operational
WEB Application Operational
EDI Processing Operational
SCEM Processing Operational
Service Monitoring (beta) Operational
EDI communication - FTP Operational
EDI communication - OFTP2 Operational
EDI communication - SFTP Operational
EDI communication - AS2 Operational
EDI communication - HTTP Operational
EDI communication - SMTP Operational
EDI communication - Webservice Operational
Support Operational
Support Center Operational
Hotline Operational
Case Management Operational
Supply Chain Suite (SCS) Operational
Supply Chain Suite (SCS) - Cloud instance ? Operational
Analytics Operational
WEB Application ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Europe FINAL - AX4 Release 25.11 Nov 15, 2025 19:00-23:00 UTC

Dear valued customer,

Due to the release of a new version, AX4 may be unavailable or only partially available for up to 2 hours during the announced maintenance window.


Your Support Team
Posted on Oct 31, 2025 - 13:27 UTC

APAC1 - AX4 Release 25.11 Nov 21, 2025 19:00-22:00 UTC

Dear valued customer,

Due to the release of a new version, AX4 may be unavailable or only partially available for up to 30 minutes during the announced maintenance window.


Your Support Team
Posted on Oct 31, 2025 - 14:06 UTC

AMER1 - AX4 Release 25.11 Nov 24, 2025 05:00-09:00 UTC

Dear valued customer,

Due to the release of a new version, AX4 may be unavailable or only partially available for up to 2 hours during the announced maintenance window.

Your Support Team
Posted on Oct 31, 2025 - 13:56 UTC
Nov 14, 2025

No incidents reported today.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
Middle East FINAL - AX4 Release 25.11
Completed - The scheduled maintenance has been completed.
Nov 6, 22:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 20:01 UTC
Scheduled - Dear valued customer,

Due to the release of a new version, AX4 may be unavailable or only partially available for up to 60 minutes during the announced maintenance window.


Your Support Team
Oct 31, 13:19 UTC
AX4 AMER - Webservice Certificate Replacement
Completed - The scheduled maintenance has been completed.
Nov 6, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 11:30 UTC
Scheduled - Dear valued customer,

Due to an upcoming expiration, we will replace our Webservices certificates.

The replacement will take place on 06.11.2025 at 11:30 UTC. There will be no downtime of AX4 webservices.

ACTIONS REQUIRED ON CUSTOMER SIDE:
Please verify configuration and update it at 06.11.2025 at 11:30 UTC with new certificates if necessary.
Please DO NOT update your systems with new certificates before the date listed.

Download link to our new certificate:
https://ax4.com/ax4/certificates/2026/wsamer1.ax4.com.crt.txt

If you need further assistance or have any concerns regarding this activity, please open a case in Support Center. Our support team will be glad to help.

Thank you for your cooperation in this matter!


Your Support Team
Nov 4, 12:06 UTC
Europe FINAL - AS2 Certificate Replacement
Completed - The scheduled maintenance has been completed.
Nov 6, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 07:00 UTC
Scheduled - Dear valued customer,

Because of unexpected difficulties faced this morning, we have been forced to postpone our AS2 certificate replacement until Thursday, November 6th. Please find the details below.

Due to an upcoming expiration, we will replace our AX4 Final AS2 TLS certificates (as2.ax4.com).
These certificates are needed for signing and encrypting messages and establishing HTTPS sessions via AS2.

The replacement will take place on Thursday, November 6th, 2025 at 08:00 AM CET. There will be no downtime of AX4 Final.

ACTIONS REQUIRED ON CUSTOMER SIDE:
Please verify configuration and update it at Thursday, November 6th, 2025 at 08:00 AM CET with new certificates if necessary.
Please DO NOT update your systems with new certificates before the date listed.

Download link to our new certificate and related chain certificates:
https://ax4.com/ax4/certificates/2026/GlobalSign_GCC_R3_DV_TLS_CA_2020.crt
https://ax4.com/ax4/certificates/2026/GlobalSign_Root_R3.crt
https://ax4.com/ax4/certificates/2026/as2.ax4.com.crt

If you need further assistance or have any concerns regarding this activity, please open a case in Support Center. Our support team will be glad to help.

Thank you for your cooperation in this matter!


Your Support Team
Nov 4, 10:50 UTC
Nov 5, 2025

No incidents reported.

Nov 4, 2025
DEMO - AX4 Release 25.11
Completed - The scheduled maintenance has been completed.
Nov 4, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 17:00 UTC
Scheduled - Dear valued customer,

Due to the release of a new version, AX4 may be unavailable or only partially available for up to 60 minutes during the announced maintenance window.


Your Support Team
Oct 31, 13:17 UTC
Europe FINAL - AS2 Certificate Issues
Resolved - Dear valued customer,

A new date for the certificate replacement has been set to 06.11.2025 at 08:00 AM CET, as marked in the scheduled maintenance. For now, please remain on the previous certificate.

Thank you for your cooperation in this matter!

Your Support Team
Nov 4, 11:00 UTC
Investigating - Dear valued customer,

We have ran into some difficulties during our switch to the new AX4 Final AS2 TLS certificates (as2.ax4.com) which took place today at 7:30 (CET). While we are working on this issue, please follow the instructions below.

ACTIONS REQUIRED ON CUSTOMER SIDE:
As a temporary solution, please roll back to the previous certificate used or avoid switching to the new one until further notice.
You can find the download links to the previous certificate below:
https://ax4.com/ax4/certificates/2025/as2.ax4.com.crt
https://ax4.com/ax4/certificates/2025/GlobalSign_GCC_R3_DV_TLS_CA_2020.crt
https://ax4.com/ax4/certificates/2025/GlobalSign_Root_R3.crt

If you need further assistance or have any concerns regarding this activity, please open a case in Support Center. Our support team will be glad to help.

Thank you for your cooperation in this matter!

Your Support Team
Nov 4, 08:28 UTC
Europe FINAL - AS2 Certificate Replacement
Completed - The scheduled maintenance has been completed.
Nov 4, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 06:30 UTC
Scheduled - Dear valued customer,

Due to an upcoming expiration, we will replace our AX4 Final AS2 TLS certificates (as2.ax4.com).
These certificates are needed for signing and encrypting messages and establishing HTTPS sessions via AS2.

The replacement will take place on Tuesday, November 4th, 2025 at 7:30 CET. There will be no downtime of AX4 Final.

ACTIONS REQUIRED ON CUSTOMER SIDE:
Please verify configuration and update it at Tuesday, November 4th, 2025 at 7:30 CET with new certificates if necessary.
Please DO NOT update your systems with new certificates before the date listed.

Download link to our new certificate and related chain certificates:
https://ax4.com/ax4/certificates/2026/GlobalSign_GCC_R3_DV_TLS_CA_2020.crt
https://ax4.com/ax4/certificates/2026/GlobalSign_Root_R3.crt
https://ax4.com/ax4/certificates/2026/as2.ax4.com.crt

If you need further assistance or have any concerns regarding this activity, please open a case in Support Center. Our support team will be glad to help.

Thank you for your cooperation in this matter!


Your Support Team
Oct 22, 06:32 UTC
Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

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