AX4 Status

Status

All Systems Operational

Europe Operational

WEB Application Operational

EDI Processing Operational

SCEM Processing Operational

EDI communication - FTP Operational

EDI communication - OFTP2 Operational

EDI communication - SFTP Operational

EDI communication - AS2 Operational

EDI communication - HTTP Operational

EDI communication - SMTP Operational

EDI communication - Webservice Operational

AX4 Mobile Operational

Service Monitoring (beta) Operational

AMER Operational

WEB Application Operational

Webservice Operational

EDI communication - SFTP Operational

APAC Operational

WEB Application Operational

Webservice Operational

EDI communication - SFTP Operational

Middle East Operational

WEB Application Operational

Webservice Operational

EDI communication - SFTP Operational

Demo Operational

WEB Application Operational

EDI Processing Operational

SCEM Processing Operational

Service Monitoring (beta) Operational

EDI communication - FTP Operational

EDI communication - OFTP2 Operational

EDI communication - SFTP Operational

EDI communication - AS2 Operational

EDI communication - HTTP Operational

EDI communication - SMTP Operational

EDI communication - Webservice Operational

Support Operational

Support Center Operational

Hotline Operational

Case Management Operational

Supply Chain Suite (SCS) Operational

Supply Chain Suite (SCS) - Cloud instance Operational

Analytics Operational

WEB Application Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 19, 2025

No incidents reported today.

Dec 18, 2025

Europe FINAL - HTTP Certificate Replacement

Completed - The scheduled maintenance has been completed.
Dec 18, 07:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 07:00 UTC

Scheduled - Dear valued customer,

Due to upcoming expiration, we will replace our AX4 HTTP Server certificates (b2b.ax4.com).
These certificates are being used to secure EDI communication via HTTP protocol.

The replacement will take place on 18.12.2025 at 08:00 AM CET (GMT +1). There will be NO Downtime of AX4.

ACTIONS REQUIRED ON CUSTOMER SIDE:
Please verify configuration and update it at December 18.12.2025 with new certificates, if necessary.
Please DO NOT update your systems with new certificates before the date listed.

Download link to our new certificate and related chain certificates:

https://ax4.com/ax4/certificates/current/GlobalSign_Root_R3.crt.txt (This changed compared to last year)
https://ax4.com/ax4/certificates/current/GlobalSign_GCC_R3_DV_TLS_CA_2020.crt.txt (This changed compared to last year)
https://ax4.com/ax4/certificates/2026/b2b.ax4.com.crt.txt

If you need further assistance or have any concerns regarding this activity, please open a case in the Support Center. Our support team will be glad to help.

Thank you for your cooperation in this matter!
Your Support Team
Dec 11, 08:48 UTC

Dec 17, 2025

No incidents reported.

Dec 16, 2025

No incidents reported.

Dec 15, 2025

AMER1 - AX4 Release 25.12

Completed - The scheduled maintenance has been completed.
Dec 15, 08:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 15, 05:00 UTC

Scheduled - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 120 minutes during the announced time period.

Your Support Team
Nov 28, 12:34 UTC

Europe FINAL and DEMO - ServiceMonitoring unavailability

Completed - The scheduled maintenance has been completed.
Dec 15, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 15, 05:00 UTC

Scheduled - Dear valued customer,

We are going to do maintenance tasks on ServiceMonitoring on Monday, 15 December 2025 starting from 6:00 AM to 8:00 AM UTC+1. During this time ServiceMonitoring might become unavailable. Scheduled works are related to making this service operational and close its beta phase.

Your Support Team
Dec 12, 12:31 UTC

Dec 14, 2025

No incidents reported.

Dec 13, 2025

Europe FINAL - AX4 Release 25.12

Completed - The scheduled maintenance has been completed.
Dec 13, 22:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 19:00 UTC

Update - Dear valued customer,

Please be advised that the AX4 Release 25.12 has been rescheduled from December 6th to December 13th.

Thank you for your understanding.

Kind regards
Support Team
Dec 5, 12:53 UTC

Dec 12, 2025

APAC1 - AX4 Release 25.12

Completed - The scheduled maintenance has been completed.
Dec 12, 22:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 19:00 UTC

Scheduled - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 30 minutes during the announced time period.

Your Support Team
Nov 28, 12:33 UTC

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

Middle East Web Application Login Issues

Resolved - Our administrators performed a rollback of a change pertinent to our Apache configuration, associated with the new AX4 release. All users are now able to log in successfully. Thank you for your patience as we worked to resolve this issue. A full RCA will be forthcoming regarding this issue.
Dec 5, 02:22 UTC

Identified - Our Admin team has identified an issue connected to the release affecting log-ins to the web application. They are working to resolve the identified problem. We will provide a timely update regarding their progress on this issue.
Dec 5, 00:46 UTC

Investigating - Following the planned outage for AX4 Release 25.12, Middle East FINAL users are reporting the inability to log in to the web application. We are working to resolve this issue as quickly as possible.
Dec 5, 00:15 UTC