Status

All Systems Operational

Europe Operational
WEB Application Operational
EDI Processing Operational
SCEM Processing Operational
EDI communication - FTP Operational
EDI communication - OFTP2 Operational
EDI communication - SFTP Operational
EDI communication - AS2 Operational
EDI communication - HTTP Operational
EDI communication - SMTP Operational
EDI communication - Webservice Operational
AX4 Mobile Operational
Service Monitoring (beta) Operational
AMER Operational
WEB Application Operational
Webservice Operational
EDI communication - SFTP Operational
APAC Operational
WEB Application Operational
Webservice Operational
EDI communication - SFTP Operational
Middle East Operational
WEB Application Operational
Webservice Operational
EDI communication - SFTP Operational
Demo Operational
WEB Application Operational
EDI Processing Operational
SCEM Processing Operational
Service Monitoring (beta) Operational
EDI communication - FTP Operational
EDI communication - OFTP2 Operational
EDI communication - SFTP Operational
EDI communication - AS2 Operational
EDI communication - HTTP Operational
EDI communication - SMTP Operational
EDI communication - Webservice Operational
Support Operational
Support Center Operational
Hotline Operational
Case Management Operational
Supply Chain Suite (SCS) Operational
Supply Chain Suite (SCS) - Cloud instance ? Operational
Analytics Operational
WEB Application ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Europe FINAL - AX4 Release 25.07.2 Jul 12, 2025 18:00-21:59 UTC

Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 120 minutes during the announced time period.


Your Support Team
Posted on Jul 02, 2025 - 14:47 UTC

APAC1 - AX4 Release 25.07.2 Jul 18, 2025 19:00-21:59 UTC

Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 30 minutes during the announced time period.


Your Support Team
Posted on Jul 02, 2025 - 14:49 UTC

AMER1 - AX4 Release 25.07.2 Jul 21, 2025 05:00-08:59 UTC

Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 120 minutes during the announced time period.


Your Support Team
Posted on Jul 02, 2025 - 14:54 UTC

Europe FINAL - Annual Failover Test Aug 23, 2025 16:00 - Aug 24, 2025 04:00 UTC

Dear Valued Customer,

As part of our commitment to ensuring system reliability and business continuity, we will be conducting our annual failover test for the AX4 platform.

AX4 system may experience limited or no availability for maximum 12 hours during the announced time period

What This Means: This essential maintenance helps us validate our disaster recovery procedures and ensure the highest level of service reliability for your business operations.

Recommended Actions:
• Please plan your business activities accordingly
• Save and complete any critical transactions before the maintenance window
• Download any essential reports in advance

We apologize for any inconvenience this may cause and appreciate your understanding. Our technical team will work to minimize the system downtime.

If you have urgent concerns, please create a case via the Siemens Support Center at "https://support.sw.siemens.com/en-US/".

We will send a confirmation message once the system is fully operational.

Thank you for your understanding and cooperation.



Best regards,
Your Support-Team
Posted on May 06, 2025 - 11:11 UTC
Jul 12, 2025

No incidents reported today.

Jul 11, 2025

No incidents reported.

Jul 10, 2025
Middle East FINAL - AX4 Release 25.07.2
Completed - The scheduled maintenance has been completed.
Jul 10, 21:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 20:01 UTC
Scheduled - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 60 minutes during the announced time period.


Your Support Team
Jul 2, 14:43 UTC
DEMO - [SMTP, OFTP & FTP/SFTP] EDI Communication Issues
Resolved - Dear valued customer,

we would like to inform you about a recent technical issue that temporarily affected EDI communication on our AX4 demo system.

Between 13:53 and 14:20 (UTC) today, our SMTP, OFTP, and FTP/SFTP servers experienced a temporary disruption. The investigation began promptly at 13:57 (UTC), and all impacted services were fully restored by 14:20 (UTC). After confirming system stability, the situation was officially resolved at 14:29 (UTC).

Please note that this message is for your information only—no action is required from your side. We sincerely apologize for any inconvenience this may have caused and thank you for your understanding.

If you have any further questions, feel free to reach out to our support team.


Best regards,
AX4 Support
Jul 10, 14:00 UTC
Jul 9, 2025

No incidents reported.

Jul 8, 2025
DEMO - AX4 Release 25.07.2
Completed - The scheduled maintenance has been completed.
Jul 8, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 16:00 UTC
Scheduled - Dear valued customer,

Due to a new version release, AX4 might be unavailable or only partially available for maximum 60 minutes during the announced time period.


Your Support Team
Jul 2, 14:18 UTC
Jul 7, 2025
Information: Routine System Patch M1 for AX4 Platform
Completed - The scheduled maintenance has been completed.
Jul 7, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 06:00 UTC
Update - Dear AX4 Platform Users,

We would like to inform you about an upcoming routine patch (codename: M1) that will be applied to the AX4 platform. This hot patch is part of our standard system maintenance procedures to ensure continued optimal performance and security.

Patch Schedule:
• DEMO System: Monday, June 30, 2025
• Production Systems: Monday/Tuesday, July 7/8, 2025

What to expect:
The patch is designed to be applied seamlessly while all systems remain operational. We anticipate that users should experience no disruption to AX4 services during the implementation.

Details:
• This is a routine hot patch (M1) required for proper system maintenance
• The patch is designed to be implemented in the background
• No action is required from users
• All platform functionalities should continue to operate normally throughout the process

Our technical team will be monitoring the implementation to ensure the process goes as smoothly as possible.

If you notice any unusual system behavior following the patch implementation or have any questions regarding Patch M1, please open a Support Case through our Support Center portal at:
https://support.sw.siemens.com/en-US/
(Please reference "Patch M1" in your ticket for faster assistance)

Thank you for your continued trust in the AX4 platform.

Best regards,
AX4 Support Team
Jun 26, 09:47 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 26, 09:45 UTC
Scheduled - Dear AX4 Platform Users,

We would like to inform you about an upcoming routine patch (codename: M1) that will be applied to the AX4 platform. This hot patch is part of our standard system maintenance procedures to ensure continued optimal performance and security.

Patch Schedule:
• DEMO System: Monday, June 30, 2025
• Production Systems: Monday/Tuesday, July 7/8, 2025

What to expect:
The patch is designed to be applied seamlessly while all systems remain operational. We anticipate that users should experience no disruption to AX4 services during the implementation.

Details:
• This is a routine hot patch (M1) required for proper system maintenance
• The patch is designed to be implemented in the background
• No action is required from users
• All platform functionalities should continue to operate normally throughout the process

Our technical team will be monitoring the implementation to ensure the process goes as smoothly as possible.

If you notice any unusual system behavior following the patch implementation or have any questions regarding Patch M1, please open a Support Case through our Support Center portal at:
https://support.sw.siemens.com/en-US/
(Please reference "Patch M1" in your ticket for faster assistance)

Thank you for your continued trust in the AX4 platform.

Best regards,
AX4 Support Team
Jun 26, 09:15 UTC
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025
Europe Final - [OFTP2] EDI Communication Issues
Resolved - Dear Valued Customer,

Good News: System Restored

We are pleased to inform you that the EDI communication issues with our OFTP2 server have been successfully resolved.
What This Means for You

All pending files are now being processed
Full system functionality has been restored
No further action is required on your part

Next Steps

We recommend checking your recent file transfers to ensure everything is in order. If you notice any discrepancies, please contact our support team immediately.

We apologize for any inconvenience caused, and thank you for your patience during this brief disruption.

Best regards,

Your Support Team
Jul 2, 13:19 UTC
Identified - Dear Valued Customer,

We want to inform you about a current technical situation affecting our OFTP2 server:
Current Status

We are experiencing temporary EDI communication issues with our AX4 final system
Files are being received but are currently pending processing

Our Commitment

Our technical team is actively working to resolve these communication challenges. We appreciate your patience during this time.

We will provide a comprehensive update as soon as the issue is fully resolved.

Thank you for your understanding.
Jul 2, 10:45 UTC
Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

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